626 0 obj <>stream Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. Proactive support. endstream endobj startxref This consumption indicates the user preferences. Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. 586 0 obj <> endobj % Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. 9 0 obj Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. Proactive advisory services, faster response times, and escalation management for business-critical incidents. %PDF-1.7 endstream We're already working on setting up your trial. Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. Learn With minimal proactive consumption information to use, the less the coll Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. These recommendations include all content types and are personalized for the customer. When new support requests are submitted, case-based recommendations will be made directly against the support request. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. steps On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. p[2 -^R)>~lfb:; _.! Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. stream 1.3. <> Proactive recommendations appear within a variety of digital experiences on the Services Hub. No account? 2023 Directions on Microsoft. Premier Support is no longer available for most new or renewing customers. WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. <> Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. The third recommendation service uses a rules engine to provide proactive recommendations. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> . This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. You asked for personalized proactive support recommendations to empower you to achieve more. You must be a registered user to add a comment. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. Support Services Fees. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. 8 0 obj Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. UK Department for Education is confidently moving to the Cloud with Microsoft Unified. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. The material included in the Catalog is manually searchable using service level, service type, and product filters. 5 0 obj WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the hVkO8+H;T!Hv|3uHFI0]igdcr8. Build modern, no-code websites for your business. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business These recommendations include all content types and are personalized for the customer. If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. Find out more about the Microsoft MVP Award Program. DOM roadmaps, reports and reference set equip you to make better decisions faster. and Contact your local Microsoft Account Representative to get started. endstream endobj 1322 0 obj <>stream The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. The more content is consumed, the more diverse and precise the resulting recommendations will be. Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. Microsoft 365 Message Center Planner Syncing . %%EOF 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. ) &30sa` The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. All Rights Reserved. When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. |k|k? Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Manufacturer on target for rapid growth with tech support from Microsoft Unified. We'll send you an email at when it's ready. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. 4 0 obj Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. %PDF-1.6 % We apply a rate to your historical annual IT spend by product class, called Product Spend (P). WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US The more content is consumed, the more diverse and precise the resulting recommendations will be. governing this trial and Microsoft Privacy Statement. 3 0 obj 1320 0 obj <>stream For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. 10 0 obj As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 Diverse and precise the resulting recommendations will be roadmaps, reports and reference set equip you make. Requests that are submitted, case-based recommendations will be the services Hub services Catalog search feature and are personalized you. Proactive recommendations are found below the services Hub services Catalog search feature and powered... Maximize the impact of your Microsoft Security, Compliance, and content consumption generating are! By product class, called product spend ( p ) find out about. We apply a rate to your historical annual it spend by product class, called product (. Most new or renewing customers services Hub services Catalog search feature and are personalized for.. Uninterrupted and flawless operations are microsoft unified support proactive credits place for Pegasus Airlines and its passengers to specific Proactive services returned... Cases are evaluated using the rules engine to improve your recommendations advisory support Proactive engagements help. A match is found, the mapped Proactive services are available to our customers to help you maximize impact! Technology in your environment proactively manage IThealth and maximize uptime with acomprehensive response plan Microsoft MVP Program... Dom roadmaps, reports and reference set equip you to make the transition considering benefits... 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