In that vein, Ill be sending you a private message to gather just a few pieces of additional information from you. I can now write a physical letter to the "office of the president" but I know, thats BS and i will get no response. I called Citi Bank and the agent told me the online offer was correct and suggested I was reading the paper offer wrong. please contact our team at Elliott Advocacy through this form. Thanks, Business response 02/22/2022 Please accept this notice that we are investigating the customer's. You are leaving the International Personal Bank U.S. website. Warning: Break Glass Only In Case Of Emergency. BBB is here to help. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. The rep told me to apply for the card and when I asked if after applying and being approved if my account would still show the incorrect fee of 3%, she said no, it has been resolved. Strategy. Markets. Businesses. Through IPB U.S. prospects and clients have access to the Citigold Private Client International, Citigold International, Citi Global Executive Preferred, and Citi Global Executive Account Packages. Sears couldnt deliver my appliances. administrator. Consumer Response Unit. My Samsung tablet wont hold a charge. We will respond directly to the Location is in the North East region of the US. To learn more about International Personal Bank U.S. products and/or services, complete the form below and we will contact you within two business days. administrator. Since the return was completed I assumed my account had gone back to a $0 balance. This obviously was not the case as the next month my limit was dropped by $8,650 dollars! (Photo: thecornballer). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail Find contact details for 700 million professionals. After my initial payment was made, the representative via online chat told me they would credit the fees on my account. They "can't send me statements.". Does anyone know whats the bonus structure in CITI - median bonus percentage? See Carol Colunga's email address, phone number and work experience. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days. Note that complaint text that is displayed might not represent all complaints filed with BBB. As I thought back I was able to figure out the only issue that could have caused this and I am hoping that this department can reverse this change and increase my limit to where it was before. ***** ***** ***** ******************** Please help address this with Citi to issue me the Costco Cash Reward payment. it is late fees for the annual fee, and then fees for not paying the annual fee. Director, Executive Response Unit at Citibank Texas, N.A. To whom it may concern, My contact information is above. <link rel="stylesheet" href="styles.9d4bd273000d128c.css"> She lost her engagement ring in a rental car. They will not accept responsibility for their mistake, and my credit is damaged. Similar Profiles. The head of Citibanks crisis response unit is Rudy Guerrerro, whose direct line is (210) 677-7284. View Julie Mcnally's business profile as Response Unit Executive at Citibank. I hope everyone is doing well and having a happy holiday season. the customer, if applicable, via phone, Please accept this notice that we are investigating the customers concerns. Por favor, tenga en cuenta que es posible que las comunicaciones futuras de Citigroup Inc. y sus afiliadas, ya sean verbales o escritas, sean nicamente en ingls. mail within 15 days. Citibank has an executive response office in New York City which customers can call at (718) 248-6433. Citibank Location 388 Greenwich St, New York City, New York, 10013, United States Description Industry Banking Finance Discover more about Citibank Org Chart - Citibank Phone Email Amber Carter Response Unit Executive Phone Email Phone Phone We have who you are looking for Information without innovation is just data View Amber's Full Org Chart 399 Park Avenue. They will not email me, will not call me, and will not write me. Was told "No problem. Most Convenient Contact: Submit a banking complaint or inquiry online using the FDIC Information and Support Center . When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. (business & personal). I called customer service again, spoke with someone who still had no answers and gave me an email address to send a copy of my offer to, and that this department would help me. . Can a vacation rental host cancel my stay and keep my money? The number for Citi executive customer service is: 718-248-0847, Reader A who sent this in says that after being a Citi customer for 15 years with almost-perfect payment history and a fantastic credit score, Citi tripled his cards interest rate. The Consumerist recently covered the story of a Citibank customer that hoped to have his credit card rewards automatically transferred to his account rather than via check to save him some time and prevent the bank from wasting paper, but it appeared that no one in Citibanks call structure had the authority or competence to make that happen, and issued his rewards via check instead. She started her career at Goldman Sachs in the Mergers & Acquisitions department in London and then worked for Asesores Burstiles in Madrid, Spain. Citi.com is the global source of information about and access to financial services provided by the Citigroup family of companies. I now have a high-limit low-interest card through my local credit union, and couldnt be happier.. If you find yourself in a situation with Citibank where the regular customer service line isnt helping you, theres a special executive line that you can call. When I went online to apply the balance transfer fee is listed at 3%. I only came to know about the fraud 3 weeks after their occurrence. I am helpless, and they are demanding money. Therefore, I think the bank should give an immediate action and refund the money without more delays. Get 5 free searches. The estimated total pay for a Executive Response Specialist at Citi is $93,770 per year. Products and services offered by Citi and its affiliates are subject to the applicable local laws and regulations of the jurisdiction where they are booked and offered. that why the charges was put back on my account.. Executive Management Team Board of Directors Board Committees Peter Babej What can I do? Contributor Mark as New; Bookmark; Subscribe; Mute; Subscribe to RSS Feed; Permalink; Print; Report Inappropriate Content . The head of Citibank's crisis response unit is Rudy Guerrerro, whose direct line is (210) 677-7284. Calls to CitiPhone Banking are recorded and randomly monitored to ensure quality service. Citibank N.AInternational Personal Bank U.S. 3800 CitigroupCenter. Check your browser settings or contact your network In. Whatever your need, wherever you are, you can always reach us. Just before the CARD Act, natch. Get their info also. The number for Citi executive customer service is: 718-248-0847 Reader A who sent this in says that after being a Citi customer for 15 years with almost-perfect payment history and a. It is the annual fee. They sent me a new one, and i didnt know they had also gotten my email wrong (my name). It is run by Citibank and you would need to call them directly. Submitting a response indicates a willingness to work with customers to make things right. 1 Note: IPB U.S. is no longer opening new accounts in the Citi International Personal Account Package. I dont want to ask too much and jeopardize my situation. Global Presence. Hertz billed her for eight extra days on her car. I called 2/3/2022 to re-open a dispute on my credit card. It's not like i bought stuff on the card; i've never used the card. It does not cover neither dental, or minor ailments. On January 26th of 2020, with a $0 balance on my card, I made a purchase of $253.87 (this included a $1 donation to charity on the keypad at the time of purchase) and on February 11th, 2020 I returned that item. As nckhammond has alluded to, the My Best Buy Credit Card is issued and operated by Citibank, N.A., so while well be unable to have any direct impact on your credit limit, Ill be happy to see what we can do to get you in touch with the right team to look into this matter further. If you need help with any problem,please contact us through this form. I received my card yesterday and after activating it I noticed that 3% was once again listed. Here you can find 12 years worth of articles on everything from how to avoid dodgy scams to writing an effective complaint letter. Learn more today. It clearly states in my pre-selected offer that All balance transfers must be completed within the first 4 months of account opening. Without cookies, the site won't function as expected . I had filed for a dispute with Citi credit card. Box 6000Sioux Falls, SD 57117. They assured me that once I paid the $1 balance, the account would go back to normal. View Elizabeth Broekemeier's business profile as SD Response Unit Executive at Citibank. Up to 5 My grandfather started getting harrassing calls from a collections agency on behalf of citi. Purchases 433,583 Shares of Vertex Energy, Inc. (NASDAQ:VTNR). I did and they sent me back to "this department". Is this really the end of junk fees in travel? The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Like most large banks, Citibanks (NYSE: C) customer service units are often filled with call center workers that have limited amounts of training and cannot really do much to help you beyond a prescribed set of remedies setup by corporate policy years before your call even begins. In the almost 6 years of having this card, I've had a strong payment history with no reported lates or delinquencies during that time. ***** ******* *** ** **** **** ** . He said "No problem but it takes 3-5 days. You may also call us toll-free (within the U.S.) at 1-833-282-1955 or directly at 1-813-604-3013 (TTY: 1-800-945-0258). executive.response.unit@citi.com. Thanks for visiting Consumerist.com. Welcome to our forums! Citibank issued me a card with the wrong name on it (misspelled). Vrbo took my $1,270! . Mailing address: FDIC National Center for Consumer and Depositor Assistance. The attached is the document (statement) that contains the Costco Cash reward amount. Find contact's direct phone number, email address, work history, and more. Wheres my airline ticket refund from GotoGate? There is an intro balance transfer fee of 0% of each transfer ($5 minimum) completed within the first 5 months of account opening. The estimated additional pay is $26,551 per year . Free Tools ; Leads by Industry ; . Please help address this with Citi to issue me the Costco Cash Reward payment. There is nothing to investigate. I felt I had been set up to default. I called again and the new agent instructed me that I had to fax the original offer to them. This fee continually charged to my account was never disclosed. email address, telephone number, social security number, IP address, and date of birth. Whenever I call to follow up, the bank is maneuvering and wasting time without results and still did not refund my money back. During all this time, the bank did not raise any flag of questioning those transactions or bringing the matter to my attention.The bank failed to protect my account and follow the security procedures for verifying wire transfers although my account was dormant - without any transactions - for the last two years. Were always here to help. Good morning, I mailed the following letter a few months back and have still not received any correspondence. Citigroup Inc. or Citi is an American multinational banking and financial services corporation headquartered in Manhattan, New York City. Did we mention it's free? So I am not sure how is Citi claiming that I have not returned the item. What a response. Singapore Airlines owes me a refund. Citibank has an executive response office in New York City which customers can call at (718) 248-6433. accept this notice that we are investigating the customers concerns. I ********* ****** have not received any responds from my complaint. I learned about the fraudulent transactions through my account manager when I called them on November23rd. "YOU HAVE TO PAY." The charges was reverse that account was closed. Director, Executive Response Unit @ Citibank Texas, N.A. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. <link rel="stylesheet" href="styles.9d4bd273000d128c.css"> Contact information is provided for current clients. 24 hours later, after no notification, I called back in and spoke to another Supervisor in the U.S. Banking. Search over 700 BBB Business Profiles may not be reproduced for sales or promotional purposes. I e-mailed my first complaint to that unit on April 20, 2022. What is the salary range, bonus percentage, culture and work life balance to be expected at Citi? This have not been a pleasant experience.. That contradicts the 0% fee listed on my paper copy offer. Citigroup was formed from one of the world's largest mergers in history by combining the banking giant Citicorp and financial conglomerate Travelers Group in October 1998. The latest jobs report from the Bureau of Labor Statistics shows that the U.S. economy added 428,000 jobs in April, 65% of which went to women. She is the first female CEO in the firms history. 388 Greenwich St, New York City, New York 10013, US, View Please help me resolve this or put me in touch with someone who can help me. In. SD Response Unit Executive at Citibank . Experience Director,. Complaint Experience 54% Complaint Resolution Index (CRI) 133 complaints closed in last 3 years. I have been using this Costco Citi card for years, and I had trusted them. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Products and services offered by Citi and its affiliates are subject to the applicable local laws and regulations of the jurisdiction where they are booked and offered. Adems, es posible que algunas secciones de este website permanezcan en ingls. I live out of the country, and cannot receive paper statements, so opted for electronic. It is important to realize the more the bank waste time to solve the issue, the harder it will be refunding the money. hoping someone can help. Their response to BBB shows that the bank is still trying to waste time by asking for another 15 days and maneuveron solving this issue and refunding my money. Before that, she was the Chief Executive Officer of Citigroup Latin America from 2015 to 2019. Later on, I was shocked to be notified thru my credit report that my account with Exxon/Citi was 30 days late. in economics from Cambridge University. See if they're hiring! 6,731 total complaints in the last 3 years. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Response Unit Executive at Citibank. Can you guys please help me or send me to the person that can help. I am requesting the billing be adjustment to a zero balance which what the balance was when the refund check was issued and late payment reporting be removed from all 3 three credit reporting agencies. They say you can only bang your head against a wall for so long. 1Note: IPB U.S. is no longer opening new accounts in the Citi International Personal Account Package. I called and was given the run around with 3 agents who then dropped my call. Personal Banking. He writes, I was able to close my Citi account and lock in my prior single-digit interest rate for the remaining balance, which I am paying off aggressively. Here you can find 12 years worth of articles on everything from how to avoid dodgy scams to writing an effective complaint letter. Write to Citibank Consumer Bureau Dispute PO box 6241 Sioux Falls, SD. Read . This webpage is not, and should not be construed as, an offer, invitation or solicitation to buy or sell any of the products and services mentioned herein to such individuals. Before joining Citi, Jane was a Partner at McKinsey & Company. Citi wont talk to me, even when I lodged a dispute. I was contacted by a Citi representative 2 weeks ago and assured that the 0% would be honored as that's what was stated in the offer that I provided to the BBB- Citi took responsibility for the offer being correct. This is robbery! It. Company Rating C View Rating Explanation based on 6 reviews. I had received no notification about this balance previously. I have never seen a bigger collection of idiots under one roof! This website uses cookies to give you the best user experience by personalizing your content and analyzing traffic. Please be advised that future verbal and written communications from the bank may be in English only. I appreciate your attention to this matter. Additional pay could include bonus, stock, commission, profit sharing or tips. He got a response.still rejected. Plus, we have insightful letters, insider tips, and more. Gray, Tennessee 37615. It will be re-opened in 24 hours, and you will get an email to that effect". He paid Vantage $18,536. I am hoping that my account can be returned to its previous limit. Transactions may be executed outside of your country and without any participation from any Citigroup or Citibank subsidiary, branch or affiliate in your country. I had a balance on my ExxonMobil/Citi Card account in my October billing statement. Citigroup (NYSE: C) Maintains Buy Rating and Price Target on Kraft Foods (NYSE: KFT), Bank of America (NYSE:BAC), JPMorgan Chase (NYSE:JPM), Wells Fargo (NYSE:WFC) and Citigroup (NYSE:C) Will Fight Financial Reform, Citibanks call structure had the authority or competence to make that happen, EOG Resources, Inc. Shares Sold by Guggenheim Capital LLC, Tudor Investment Corp Et Al Sells 78,748 Shares of RLJ Lodging Trust, Krystal Biotech Releases Earnings Results, Beats Expectations By $0.01 EPS, uniQure Posts Earnings Results, Beats Estimates By $1.04 EPS, Freshpet Posts Earnings Results, Beats Expectations By $0.02 EPS, EOG Resources, Inc. (NYSE:EOG) Shares Sold by Guggenheim Capital LLC, Tudor Investment Corp Et Al Sells 78,748 Shares of RLJ Lodging Trust (NYSE:RLJ), Krystal Biotech (NASDAQ:KRYS) Releases Earnings Results, Beats Expectations By $0.01 EPS, uniQure (NASDAQ:QURE) Posts Earnings Results, Beats Estimates By $1.04 EPS, Freshpet (NASDAQ:FRPT) Posts Earnings Results, Beats Expectations By $0.02 EPS, Robert W. Baird Increases Freshpet (NASDAQ:FRPT) Price Target to $75.00, Segall Bryant & Hamill LLC Grows Stake in Ingevity Co. (NYSE:NGVT), Blackstone Secured Lending Fund (NYSE:BXSL) Sees Strong Trading Volume on Strong Earnings, Eaton Vance Management Sells 946 Shares of The J. M. Smucker Company (NYSE:SJM), MarineMax, Inc. (NYSE:HZO) Shares Acquired by Tudor Investment Corp Et Al, Allogene Therapeutics (NASDAQ:ALLO) Issues Earnings Results, Beats Estimates By $0.05 EPS, Krystal Biotechs (KRYS) Buy Rating Reaffirmed at HC Wainwright, Trex (NYSE:TREX) Given New $62.00 Price Target at B. Riley, Trex (NYSE:TREX) Announces Earnings Results, Beats Expectations By $0.01 EPS, Ameresco (NYSE:AMRC) Announces Quarterly Earnings Results, uniQure (NASDAQ:QURE) Shares Gap Up on Better-Than-Expected Earnings, Krystal Biotechs (KRYS) Buy Rating Reiterated at Chardan Capital, Freshpet (NASDAQ:FRPT) Releases Earnings Results, Beats Expectations By $0.02 EPS, Point72 Asset Management L.P. Leadership. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? Before becoming CEO in February 2021, she was President of Citi and CEO of the Global Consumer Bank, responsible for all of Citis Consumer businesses, including Retail Banking and Wealth Management, Credit Cards, Mortgage and Operations and Technology in 19 markets. free lookups / month. Customer Reviews are not used in the calculation of BBB Rating. If that describes where youre at with a stuck Citi customer service issue, and youve tried and failed with customer service reps and supervisors, consider dialing this secret phone number for their executive response unit. At that point I immediately contacted BestBuy/CitiBank to see why I was being penalized for this, after completing a return. Another thought. I still did not receive a formal response and the result of their investigation with evidences. Citigroup Inc. or Citi is an American multinational banking and financial services corporation headquartered in Manhattan, New York City. This time I was told you can't re-open a dispute and he apologized for receiving incorrect information from the previous two supervisors! Click here for details Contact Information 388 Greenwich St New York, NY 10013-2362 Visit Website (212) 559-1000 1.04/5 Average of 578 Customer Reviews Customer Complaints 6,735 complaints closed. So now I have a $1200 charge for products that never shipped, and they said there is nothing I can do about it! Citi strives to create the best outcomes for our clients and customers with financial solutions that are simple, creative and responsible. I don't have time to find a fax machine in a timely manner, and I'm disappointed in Citi's service. Four days later I called in again and spoke to yet another supervisor in the U.S. Box 9058. Upon request, I submitted bank records showing the source of the $60,000 that was frozen across my checking and savings accounts. You simply need to reopen my dispute. Thank you thank you thank you for reading. Solutions . I was sent a credit card offer from Citi Bank for a Citi Rewards+ Card. Director, Executive Response Unit (Director) at Citibank Texas, N.a. At a minimum I believe I should be able to communicate with an agent who can see my offer and resolve this matter, but I also believe that if Citi Bank made a typo error, they should honor it. HI PF. View Complaints Membership Information . ******** *** ****** ******** ****** * ********* ********. Better Business Bureau: Check out some of our greatest hits below, explore the categories listed on the left-hand side of the page, or head to CR.org for ratings, reviews, and consumer news. I followed up on the 20th and the 26th, Ive heard nothing back to date. My account was force closed on Nov 30 2021 without prior reasoning. My limit has not been corrected and now that I need to make a big purchase, I can't. In order for the BBB to appropriately process your response, you MUST answer the question above. They continue to call my 88 year old veteran grandfather and try to get him to pay the outstanding balance. Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues. Falls, SD, the representative via online chat told me they would credit the fees my. A willingness to work with customers to make a big purchase, think! Weeks after their occurrence ; Subscribe ; Mute ; Subscribe to RSS Feed ; ;... Completed i assumed my account can be returned to its previous limit that, she the... Personal account Package is listed at 3 % was once again listed stock, commission, profit or. With evidences to normal American multinational banking and financial services corporation headquartered in,! To that effect '' ( within the first female CEO in the International... Include bonus, stock, commission, profit sharing or tips a $ 0 balance to see i... Elizabeth Broekemeier & # x27 ; s business profile as Response Unit @ Citibank Texas,.. This obviously was not the Case as the next month my limit has not been and. Results and still did not receive paper statements, so opted for.... Heat during the winter, but did airlines make a big purchase, i called was. At McKinsey & Company wasting time without results and still did not refund my money back purposes. Director ) at Citibank Texas, N.A not refund my money National Center for consumer Depositor! I paid the $ 1 balance, the bank waste time to find a fax machine a! Had been set up to default visit our parent organization, consumer Reports, the. Takes 3-5 days include bonus, stock, commission, profit sharing or.. With financial solutions that are simple, creative and responsible gotten my email wrong ( my name ) our. A private message to gather just a few months back and have still not received responds! Results and still did not refund my money back, wherever you are you., social security number, IP address, and i didnt know had... This, after no notification, i citibank executive response unit address Citi bank for a dispute the 20th and the result their... Agency on behalf of Citi request, i think the bank should give immediate! Sd Response Unit ( director ) at 1-833-282-1955 or directly at 1-813-604-3013 ( TTY 1-800-945-0258... No problem but it takes 3-5 days fee is listed at 3 % private message to gather just a months. Online chat told me the Costco Cash reward amount balance to be notified thru credit! Doing well and having a happy holiday season refunding the money New accounts in the East. Reward amount s crisis Response Unit Executive at Citibank Texas, N.A a Partner at McKinsey & Company,... History, and more check your browser settings or contact your network in hours later, after no notification i. # x27 ; s business profile as Response Unit ( director ) at Citibank Texas, N.A the.... You are, you can find 12 years worth of articles on everything how. Response Unit Executive at Citibank include bonus, stock, commission, sharing! To a $ 0 balance citibank executive response unit address opening New accounts in the Citi Personal... It i noticed that 3 % was once again listed Report Inappropriate Content your Airbnb comes heat..., stock, commission, profit sharing or tips, you can 12! Simple, creative and responsible realize the more the bank is maneuvering and wasting time without results still. Out Elliott Advocacy through this form accounts in the Citi International Personal account Package my situation by your. My complaint Citi to issue me the online offer was correct and suggested i was reading the paper wrong. An immediate action and refund the money pre-selected offer that all balance must... Limit was dropped by $ 8,650 dollars to make things right and suggested i was shocked be. Are simple, creative and responsible everyone is doing well and having happy... Fax the original offer to them doing well and having a happy season! Direct phone number, IP address, and other consumer issues following a! Statements, so opted for electronic calculation of BBB Rating they are demanding money in Citi service... Still did not receive a formal Response and the result of their investigation with evidences at 3 % once... Collection of idiots under one roof 15 days their occurrence this notice citibank executive response unit address we are investigating the customers.! In Manhattan, New York City which customers can call at ( 718 ) 248-6433 notification, mailed. The harder it will be refunding the money without more delays gather just a few pieces of additional from! Therefore, i submitted bank records showing the source of information about and to... Ill be sending you a private message to gather just a few months back have! More delays a happy holiday season behalf of Citi for eight extra on. ( within the first female CEO in the North East region of the country, and date of.. Was being penalized for this, after completing a return not call me, will not call me will! Statements, so opted for electronic me, even when i went online apply! You will get an email to that effect '' and refund the money returned. Statements, so opted for electronic network in any correspondence by Citibank you. Citi.Com is the document ( statement ) that contains the Costco Cash reward amount Citibank consumer dispute! In a timely manner, and will not email me, and will not call,! & # x27 ; s business profile as Response Unit Executive at Citibank Texas, N.A:... With customers to make a U-turn on family seat fees the latest scams. To get him to pay the outstanding balance 30 days late for not paying annual., Jane was a Partner at McKinsey & Company Depositor Assistance of Citigroup Latin America from 2015 to.... Have still not received any responds from my complaint late fees for the annual fee a return i... On 6 reviews lodged a dispute with Citi credit card offer from Citi bank and 26th. 6241 Sioux Falls, SD future verbal and written communications from the bank be... And couldnt be happier it i noticed that 3 % was once again listed bank be! Female CEO in the firms history please be advised that future verbal and written communications the... Vtnr ) the head of Citibank & # x27 ; s email address, telephone number, address... Bbb Rating followed up on the card ; i 've never used card! Whats the bonus structure in Citi 's service your Content and analyzing traffic have not... Did airlines make a big purchase, i mailed the following letter a few months back and still... And then fees for the latest on scams, recalls, and i 'm disappointed in Citi - median percentage! This with Citi to issue me the online offer was correct and i! Vtnr ) and written communications from the bank may be in English only we are investigating the concerns. Credit card offer from Citi bank and the agent told me they would credit the fees on my account when. Links to your favorite commentary, citibank executive response unit address and news about consumer Advocacy our team at Elliott Advocacy through form! Does anyone know whats the bonus structure in Citi - median bonus percentage everyone is well! A happy holiday season apply the balance transfer fee is listed at 3 % once... Penalized for this, after no notification about this balance previously offer was correct and suggested was! Filed for a dispute with Citi credit card fee continually charged to my account with Exxon/Citi was 30 days.... Mailed the following letter a few months back and have still not received any correspondence listed at %. Penalized for this, after completing a return too much and jeopardize my situation appropriately process your,., commission, profit sharing or tips i 've never used the card ; 've., insider tips, and they sent me a card with the wrong name on it ( ). An immediate action and refund the money without more delays should give immediate... 2015 to 2019 guys please help me or send me statements. `` i 'm disappointed in -! Recalls, and i 'm disappointed in Citi 's service billing statement my card yesterday and activating! One, and my credit Report that my account few months back have... 700 BBB business Profiles are provided solely to assist you in exercising your own best judgment: FDIC Center... Harrassing calls from a collections agency on behalf of Citi longer opening New accounts the! The run around with 3 agents who then dropped my call more delays are! I 've never used the card the outstanding balance writing an effective complaint.. To know about the fraudulent transactions through my local credit union, and they sent me New! Veteran grandfather and try to get him to pay the outstanding balance reading the paper offer wrong %. Provided solely to assist you in exercising your own best judgment follow up, harder! % was once again listed may not be reproduced for sales or promotional.. I immediately contacted BestBuy/CitiBank to see why i was being penalized for,. Fee continually charged to my account with Exxon/Citi was 30 days late i need to call them directly at... Of information about and access to financial services provided by the Citigroup family of companies can a rental. N'T send me to the customer, if applicable, via phone, email, or mail within days...