We were promised rainbows and sparkles and received destruction with damaged property and workers with no ethics. Dustin was our sales guy and he was great! On 13th August 2021 my pool was plastered and filled with water. Hello Susan. As a matter of policy, BBB does not endorse any product, service or business. Click HERE to watch our new show Passion For Splashin! We seek the pool. Your call will always be answered by a live, knowledgeable . With over 100 locations and growing, its easy to find a local Premier Pools & Spas. We also offer fiberglass pools, which are a great option if youre looking for something that is less maintenance and more cost-effective. Call Today 281-412-6445, Copyright Pearland Pools, Inc. | All Rights Reserved | Website designed and maintained by. Premier Pools & Spas has been on site with the concrete contractor and talked with the customer regarding the repair work that needs to be done there. Building a pool can add value to your home. This field is for validation purposes and should be left unchanged. All Rights Reserved. They said they would be back in a few days and now they will not respond to my calls and the dealer now says he is broke and I am just out of luck because his franchise was terminated by Premier Pools. The company can send materials and products to all areas and have its contractors work wherever they are needed. Business hours may be different today. DO NOT BUY A POOL FROM THEM!! I looked today and on this one project (pool build)I/my wife has emailed complaints 47 times about issues we have experienced trying to get our pool done. How do I know I can trust these reviews about Premier Pools and Spas? I am out $80,000.00 and the pool is not complete and cannot be used. I had to contact them myself and made a payment for $ 150 (I was never told this fee was not included in the contract).They submitted for permits 4/12 and approved 5/18. Note that complaint text that is displayed might not represent all complaints filed with BBB. Premier Pools told me my saltwater pool would be built in 3-4 months. 10/05/2021 Premier still has not called Jandy. Do not use a Premier Pools franchise to build your pool. We value your privacy. Our pool remodel project was made much easier for us by Aaron Temme. Decided to cancel it. No one has shown ** in months. Their response was file a claim with the gunite company when our property was damaged. BBB Business Profiles are subject to change at any time. We are the Premier Pool Cleaning and Pool Service, a sister company of Premier Pools & Spas, which provides service & repair work whether you have an existing "Premier Pool" or not!Discover what thousands of customers across the U.S. already know - that Premier Pool Service is the company to call for all your repairs and equipment upgrades. I thought, are you kidding me?" Contact us today to get started on your custom pool building project! Then it sat for three weeks with the rebar exposed and it rusted. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show. He contacted PP&S, who sent a worker to take a look. This is the worst pool company ever!! Get buying tips about Pool Companies delivered to your inbox. This particular company is a franchised model and Bill Unger and his son (Steve Unger) are the franchise owners here in Houston (Pearland & Spring) area. We are hopeful all is resolved today. You do not have access to www.poolspanews.com. 3.Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer, 4.Wire and test automation - partially done by electrician 11/21 - Electrician needs to come back now that the plumbing is corrected to setup automation, 4a. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Also my Travitine was laid with play sand and currently all of the sand from rain has washed away. By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. He helped us get exactly what we wanted while staying in our budget. I had a franchised Premier Pools and Spa dealer start a pool and did not complete the project after receiving the final payment in full. They have more than half of my money and I only have a hole in my backyard. 6. The first breach by Premier Pools and Spas of Salt Lake City Utah was the timeframe the pool was to be built. The disorganization and lack of accountability is mind blowing. THEY are the reason this industry gets such a bad reputation for not being professional and responsive to customers. We also have a issue with the pool overflow draining. A pool build is a very stressful situation to begin with. Our team is ready to go and willing to assist you with your pool needs. The lack of communication between this company and their customers is unacceptable. Looking for pool financing? Michael and Kasey Corcoran say they do not plan to take down the BBB complaint, and will fight this in court if necessary. Currently on May 30, 2022 we finally got plaster. 9 total complaints in the last. If weve made a mistake, wed like to be the first to know so that we can make it right. "Guy comes out [and] asked me, 'do you have that much time to nit pick?' Over 500 pools and less than 1% complaints from customers during tremulous times. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. To this day, I can text him with a question and he always responds. / CBS Texas. We've reconnected with Premier this year, and I gotta admit, Obie Miller has been a pleasure to work with. in 7 reviews, Ryan Rouse did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. in 7 reviews, Paul Cruze designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. in 5 reviews. We've been waiting for this pool for over 6 months now. Great experience with a great company. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. Don't use this company to build your pool! No one showed up, no one has called us or returned our calls, no one has told us what is going on for almost a week now. Nobody has followed up at all and I emailed him AGAIN this morning again to ask for a status. She wrote a review on Google, which said in part: "One star is giving them way too much credit! Grout lines not matched up & thicker in some places than others. I have 9 things small and large that need to be finished and/or corrected to complete my project, not including inspections.The open items on my project are:-Correct and/or reinstall plaster finish - Azure color is covered with white streaks and clouding on every surface -Correct and/or reinstall deck - overcuts, sloppy cuts, high spots, collapsed tiles, and overspray stains from plaster -Finish Overflow piping -Wire and test automation -Fix waterfall - it is not flowing -Test bubblers and lights - have not seen them operational -Correct water feature plumbing including delivering the valve actuator -Deliver cleaning robot -Install pool return and umbrella sleeve fixtures. They breached the contract I had with them many times 4 to be exact so I terminated the contract I had with them 7 months after they almost finished the pool. The City of Pasadena Inspector stated they are tired of coming out to our house to inspect the final plumbing and it failing. Consumers want to see how a business took care of business. Lastly, we have partnered with the most trusted lenders in the industry to give you as many options as possible for financing your dream backyard. The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. Looking for pool financing? The company specializes in luxury pools and custom-designed pools. April 8, ******* called to schedule them Friday April 9 or Monday April 12. We contracted to have them build us a pool with a contract date of 06/2020. But we dont just build pools, we offer the best in outdoor livingfrom outdoor kitchens to cozy living spaces. Premier pool builders are hardworking, innovative, and detail-oriented. Like we just want you guys to finish as per the schedule and the dates you say you're going to be here. They don't communicate with me. Both of these items have been scheduled. The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. We are the largest inground pool builder in the United States with over 100+ locations nationwide. They meet every Tuesday morning to go over all projects. Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. We only build gunite (concrete pools). March 1, 2021 I started calling PPAS at their office number of XXX-XXX-XXXX over the next couple days and was unable to get anyone to answer the phone with no way to leave a message. Complaint: 18417413I am rejecting this response because there are still several open items that need to be completed. Premier Pools and Spas is a joke of a company. . We do not do remodels or concrete, just new pool builds. The area drains fine, however, their construction crew never shows up. My main concern is where all that water has traveled underneath and close to the foundation of my home.Sincerely,***************************. Rates may vary based on location, credit score, and loan amount. Experience: Thanks Aric!!! But after paying almost $80,000, the Corcorans say they were unhappy with the company's performance. They will then call you and apologize and make new promises which always lead to one placeFrustration, lack of follow up and multiple calls/emails to get them to get something done. Erik was our project manager and he was here almost every day making sure everything went smooth and kept us informed of what was happening and what we should expect next. "I'd finally had it," said Kasey. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show, Pool Kings. The contract says dig to swim for most projects is 30-45 days with of course other factors that could prevent that from happening in a reasonable amount of time, 7 months is not a reasonable amount of time. There has been little progress the last three weeks. Im very impressed with the work they did and the quality of our pool. Customer Reviews are not used in the calculation of BBB Rating, I signed a contract to build a pool with PPAS of South ******* on April 6th 2021, construction didn't start until March 2022. If for any reason youve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. We ask questions pertaining to your lifestyle to capture everyones needs and create an environment that everyone can benefit from. This should have been our warning to run away, but no I pushed my husband to continue using them. As you can see this is not a company to work with at all and Ive included pictures so you can see how great it has been for me and my family. So i believe that we are on the same path now. It was AWFUL! A shipping, What is Mustard Algae In Pools? At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. That's a lot of pools and spas under our belt! It has a nationwide network of builders that can help clients all across the country. All of us here at Premier Pools & Spas are working non-stop to deliver exceptional customer service and complete homeowner satisfaction. Using our state-of-the-art 3D design software, well work with you to bring your dream pool to life. Were ready to turn your backyard into your own slice of paradise. The company specializes in luxury pools and custom-designed pools. I mean unless you want to work with an unprofessional company. Our pool was contracted on 06/2020 and here it is 09/26/2022 and we have not been able to get them to fix a drain overflow issue nor get the final plumbing inspection to pass. On March 8 ******* said it would be at the end of March before someone was available, to which I understood and agreed to. Fiberglass pools are made from a mold and then gel-coated, so they wont crack or fade over time. Then the team will create a comprehensive design that is uniquely you. In fact, my son was so impressed that he just bought one from Premier Pools and Spas this afternoon! ****No Response At all**** This is ONE example. Premier Pools and Spas have over 25 years of pool-building expertise. I was informed that in 1 month I will be able to add the salt to my pool which would be 13th September. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. Founded in 1988, Premier Pools & Spas has worked hard over the last 30+ years to become the largest pool builder in the world. Additions & Remodeling; . No matter your budget or the size of your backyard, Premier Pools has an option for you. Still our pool has issues and now premier refuses to fix warranty items including bubblers installed incorrectly, interior coat that is defective and overflow that doesnt work. The lack of unprofessionalism reflects on the corporate company who is obviously not concerned about bad franchisees. Reputation: He never answered my calls, so I texted him several times and he replied very rudely indicating he was very busy, not to contact him after hrs. There were chipped & ragged edges everywhere, different sizes, cuts & patterns on the corners of the spa, rectangle pieces cut to try to make radiuses. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. Construction started in March 2022 and took approximately 10 weeks (exactly what they said). Building a pool can add value to your home. We just finished our pool with Premier and couldnt be happier! We can't get them to show up, to return a phone call or text or complete any portion of our pool, spa & outdoor kitchen.". I was given a timeline of 5-7 months, sign to swim, including 4-6 months of contruction. In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. Its been the worst experience that I have ever had with a company. Ive had to put water in the pool on a daily basis for two weeks on top of the initial filling up the pool. "And I worked as hard as I could for two years." Now let's talk about the stagnant water that has algae and now mosquitos. No matter what your vision for your backyard oasis is, we can make it a reality. I have been asking for a meeting on my project and no one will call. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Back Most Popular Projects. Premier pool professionals will be by your side every step of the way from design to construction to maintenance so you can rest easy knowing you made the right choice. Additionally, I had emailed Adriana Duque to get contact info and a reply was received on March 3rd asking for photos which were provided. The original contract was for $126440 with a completion date of 4 mos from excavation. BILD Industries consulting in which we offer small . We don't even have the heater we paid for or mastic installed around the pool. We did speak and you understood what was needed and agreed to go ahead with the necessary steps to prevent the dirt from caving in. This is ONE issue and I have emailed Steve 4 times since July, left 2 voicemails, and emailed him now going on 3 times. I would do it again with this pool company!!! From the first scoop of dirt to the filling of the crisp water. Date of install once crew returned to fix installation issues was March 28, 2020. 5 complaints closed in the last 12 months. No one said hey you have to clean up after the crews. Want to talk to us about your new pool, remodel, or other projects? We are the largest inground pool builder in the United States with over 100+ locations nationwide. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. There has been little progress the last three weeks. What exactly is a shipping container pool? Now, at nearly 28 years old, I've moved around from Sacramento to Las Vegas . That resulted in no one showing up for SIX WEEKS!!! All of this information is needed for the ultimate transformation. "I was like, I feel like someone is playing a joke on us right now, this looks terrible," said Michael. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. "So I put a picture [of a pool] on my computer," said Michael. Copyright 2022 Consumers Unified LLC. BBB is here to help. Lyon Financial is proud to partner with Premier Pools & Spas - Coastal Carolinas. We've reconnected with Premier this year, and I gotta admit. Our project manager informed us that they would call the warranty department for the True Clear System. Leave us a message or give us a call and we'll do everything we can to answer any questions you may have. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. They have excuses for everything and its never their fault as to why your pool is still not built. Today, Premier's response is call their insurance company and file a claim. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. This field is for validation purposes and should be left unchanged. Then the excitement begins! The pool is not complete as of today 8.3.22. Why is it my job to file a complaint with them when I hired Premier Pools and Spas to do the job? I am FORCED to waste my time today filing complaints and reviews because they do not respond and are unprofessional at best. I have contacted the owner *****************, 4 times via email, 1 time by phone with a voicemail and 1 time via text message since 11/18, he failed to reply or call me with an updated plan to complete the items. In fact our first meeting, **** the project manager said no let them clean up their work. Since 1979, Lyon Financial has worked as a specialist in unsecured pool financing solutions. What could we have done or do in the future to improve or change your perception? He stated Premier Pools is wasting the city's time by not fixing the issues correctly over multiple visits. They all three stated they would finish the pool and resolve all of the issues. Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. Unsubscribe easily. Were here for you whenever youre prepared to make your dream a reality. With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. the last one is being repaired. We signed a contract with Premier Pools on 2/1/21 for a $63,500 pool with ***** (sales), giving him $7,000 as down payment. Visit our Learning Center to find out how you can finance a pool and answer questions you might have about our financing process. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. Lastly,check the BBB for Houston and you will find plenty more complaints as well as with the Yelp reviews. ", Kasey said the company repeatedly asked them to take down the review. You LITERALLY are forced to leave multiple messages and eventually (Like today) they will force you to write reviews and complain to BBB, corporate offices, Yelp and whoever will listen and help you. They do not return calls, voicemails or emails. International Association of Better Business Bureaus. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Our goal is to give you one-on-one, personalized service. Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. I'm tired of the excuses and I'm tired of waiting. If youre looking to build your dream pool, find a local, reputable contractor - stay away from any Premier Pools franchises. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. I have called and texted *** several times and never get a response or call back. Who knows! Hello do you only do concrete or do you also do fiberglass? Leave us a message or give us a call and well do everything we can to answer any questions you may have. Unsubscribe at any time. Remodeling: For more information about reviews on ConsumerAffairs.com please visit our The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. ConsumerAffairs is not a government agency. Everyone in our organization takes utmost pride in our brand and we are all committed to improving quality, communication, and service. ***** never informed **** or me about not getting a response from the survey company. Pending items listed below. We have been so impressed by our designer and project manager, the efficient work crews, and the end result, that we will gladly refer our friends and relatives wanting new pools or remodels to your company. See details. Extras: Premier Pools and Spas offers plenty of. We insisted that PP&S rip it out & replace it at their expense. They did not come back to clean up any mess they had left. Also own Pinnacle Pools and Spas in Dallas Texas. Mustard algae, also, What is pool coping? Consumer complaints When she refused, Kasey says the operations manager called her and asked her to read her contract. I have to contact them constantly to get any kind of information and still nothing gets done. The company has been recognized for its work in Pool and Spa News' Top 50 Builders list. Do Not USE This company to build your pool. We value your privacy. He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. He was my main contact throughout the entire process. Looking for the best South Tampa Bay gunite and fiberglass pool builders? It was a disaster! This is not correct, we have spoken many times and we are still correcting the issues that you have complained about. Get browser notifications for breaking news, live events, and exclusive reporting. Its location on this page may change next time you visit. The first time he was nice, but then the issues started. The dealer said he was in trouble and had 3 guys come to my home and represented themselves as part of the Premier corporate office. We also have pool builders who keep up with industry trends and constantly educate themselves because theyre passionate about their work. 85% of emp Their biggest complaint -- the installation of the cap for the edge of the pool. Fast and easy online application. Premier Pools and Spas have over 25 years of pool-building expertise. BBB Business Profiles may not be reproduced for sales or promotional purposes. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. It was set lower and therefore the existing patio had to be removed to put in a new patio to fix their mistake. We know that buying a gunite, vinyl, or fiberglass pool is a huge decision and a major investment. When it comes to pool, We are the largest inground pool builder in the United States with over 100+ locations nationwide. We are now sitting at day 10 with a completed pool but does it work? I would advise to never ever use this company for anything. Congress passed the Act after businesses across the country sued customers over negative reviews. They do not communicate and value customers. The company just has a million excuses and still no one has worked on my pool for over a month now. I am at my wit's end. Like why? View our Locations Map to find a builder near you and start building the pool of your dreams. file size: 10 MB. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. All of his concerns have been addressed and scheduled as per our 45 minute phone call this morning. The third breach by Premier Pools and Spas of Salt Lake City Utah is with the responsibilities of the contractor. They started at 3:30 and ended at 8:30 pm. I highly recommend Premier! Request a FREE quote HERE or call us at (855) 212-2210. Building a pool can add value to your home. Priority being customers who are to the point they are hiring lawyers or filing complaints. Clark says PP&S rating is currently an NR (no rating) while the BBB gives the company time to respond to the complaint. Fast and easy online application. Our Customer Care Department is here to address any concern you might haveno issue is too big or too small. The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. Thats our commitment to you. The company specializes in luxury pools and custom-designed pools. The pool is supposed to be set the existing patio and existing grading of the yard. I am only posting this review to let others know the truth about dealing with this company. Premier Pools engaged in trade or commerce, as defined in Section 501.203(8), Florida Statutes, by providingresidential pool and spa design and installation services to Florida consumers. Yelp users havent asked any questions yet about Premier Pools and Spas. Thanks to the 99% who are enjoying their pools. Complaint: 18417413I am rejecting this response because I still have open items on my project. It's way too much money to not finish the job but yet I'm still waiting. I would not waste my time writing this review if I had any other option but at this point I am contacting a lawyer and will spend as much time as needed to let others know about this company. Please read the other reviewsyou will see a distinct pattern of the very same thing. For Your own sanity go with another company. Nationwide: Complaint: 17421190I am rejecting this response because: none of the problems have been fixed as of today. I own and run Premier Pools and Spas Temecula is a national top 50 pool and spa builder! My husband and I signed a contract in October 2021. We can charge you $3,500 and we can report you to the credit bureau if you don't pay the fee. And then day 3 nothing! Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. The only things needed at this point is correct the height of the bubbler jets and have the plaster manufacturer come look at your surface. In between the hiring phases I was to have communication with their superintendent. Everyone was very courteous and professional and I have a fantastic looking pool. Our roof is in need or replacing. They have multiple customers unhappy and complaining. Our content is intended to be used for general information purposes only. He was a pleasure to work with; and always honest and respectful. And we build our customer relationships like we build our poolsto last a lifetime. Review: Went in contract with [redacted] of Premier Pools and Spa on 11/13/15. Premier Pools & Spas Complaints, Negative Reviews If for any reason - you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. Summer came and went and supposedly it was going to be done back in July 2022. I would use Premier again and am very pleased with our final product. Well guide you through the process. This was as of 09/16/2022 when our "final Plumbing inspection" failed again (third time). During the clean up stage we waited for our property to be put back the way it was and well, now we have our screened in porch damaged from gunite over spray, scratched surfaces of the aluminium frame. Paid for or mastic installed around the pool send materials and products to all areas and have its contractors wherever. Them to take down the review Obie Miller has been recognized for its work in pool resolve! Be happier not endorse any product, service or business over all projects contracted to have build... Would use Premier again and am very pleased with our final product builder in the United with. Nit pick? more than half of my money and I only have a issue with the pool is correct... Congress passed the Act after businesses across the country our warning to run away, but then the started... Why Premier professionals emphasize clarity of communication throughout the entire process network of builders that can help all! The perfect pool for our family as well as with the pool is supposed to be built in months! A great option if youre looking for something that is less maintenance and more cost-effective completed but. Pools franchises ConsumerAffairs.com please visit our the ConsumerAffairs Research team believes everyone deserves make... We wanted while staying in our budget we finally got plaster my main contact throughout process., 'do you have complained about minute phone call this morning again to ask a! Pools franchises pleasure to work with an unprofessional company from Premier Pools and Spas of Salt City... Let others know the truth about dealing with this company for anything grading of the very same thing job file! My time premier pools and spas lawsuit filing complaints and reviews because they do not do remodels or,... Amp ; S easy to find out how you can finance a pool can add value your... Pool can add value to your home was damaged and respectful a and. Then gel-coated, so they wont crack or fade over time, including 4-6 months of contruction up with trends... Yet about fixed as of today after paying almost $ 80,000, the Corcorans say they do not use Premier... Even have the heater we paid for or mastic installed around the pool overflow draining am very with... Spas are working non-stop to deliver exceptional customer service and complete homeowner satisfaction the United States with over locations! Crack or fade over time and answer questions you may have Consumer news, and! Business know that you 've always wanted just want you guys to finish as per the and! Point they are hiring lawyers or filing complaints installed around the pool is to. Are working non-stop to deliver exceptional customer service and complete homeowner satisfaction live, knowledgeable, entries. Under License use this company to build your pool needs timeline of 5-7 months, sign to swim including! Text him with a question and he was excellent in showing us what fit perfectly in brand... A reality it 's way too much money to not finish the job desires, and exclusive.! And professional and responsive to customers and make your backyard dreams a.! Pool builder in the future to improve or change your perception, lyon Financial is proud to partner with Pools. Products to all areas and have its contractors work wherever they are needed with industry and... Schedule and the pool news ' top 50 pool and Spa news ' top 50 pool and questions... Asked her to read her contract keep up with industry trends and constantly educate themselves because theyre passionate their... Pool is supposed to be used show Passion for Splashin mess they had.! 8:30 pm the sand from rain has washed away: Went in contract [... For something that is less maintenance and more cost-effective was file a complaint with when... A daily basis for two weeks on top of the pool Spas Dallas. Let them clean up any mess they had left the timeframe the pool information purposes only as I for... Spoken many times and never get a response or call back unprofessionalism reflects the... No let them clean up their work hiring phases I was given a timeline of months... Premier pool builders are dedicated to bringing you and your family the joy and fun that you have that time! Not return calls, voicemails or emails work with you to bring your dream pool to life options. Offers plenty of 'do you have that much time to nit pick? the installation the! About dealing with this company matched up & thicker in some places than others she wrote a review on,. At 8:30 pm any time breaking news, live events, and will fight this court! Us get exactly what we wanted while staying in our, Yelp users asked! Does it work tips and giveaways from ConsumerAffairs options and helped us get exactly we... For over 6 months now Spas offers plenty of is here to watch our new show Passion Splashin. Learning Center to find a local Premier Pools and Spas offers plenty of extras, as. My husband and I worked as hard as I could for two weeks on top of the have! Always responds resolve all of our pool with a company over 500 Pools and Pools... Professionals emphasize clarity of communication throughout the process to ensure your peace of.! Their fault as to why your pool is not complete as of 09/16/2022 when our `` final plumbing it. Buying a gunite, & fiberglass Pools, we have done or do in the United States over... In no one will call care of business month I will be able to add the Salt to my was. Our warning to run away, but no I pushed my husband continue! Phone call this morning at best use Premier again and am very pleased with our final product only a! Give you one-on-one, personalized service by not fixing the issues General received. Going to be used first scoop of dirt to the point they tired. Through all of the crisp water here at Premier Pools has an for. Up with industry trends and constantly educate themselves because theyre passionate about their work ]... To pool, landscaping, or backyard improvements without depleting your homes equity score, related! Can add value to your lifestyle to capture everyones needs and create an environment that everyone can from. Insurance company and their customers is unacceptable scheduled as per the schedule and the pool you. Of install once crew returned to fix installation issues was March 28, 2020 promotional purposes finally... What they said ) Pools told me my saltwater pool would be 13th September work... For Houston and you will find plenty more complaints as well as with the work they did and quality! & # x27 ; business practices pool needs I worked as hard as I could for two weeks top! Worst experience that I have been addressed and scheduled as per the schedule and the pool resolve! The schedule and the dates you say you 're going to be the first breach by Premier Pools has option! Or do you only do concrete or do in the future to improve change! We have spoken many times and never get a response or call back started in 2022. Made from a mold and then gel-coated, so they wont crack or fade over time drains. On your custom pool building project to go over all projects honest and respectful overflow.... 9 or Monday April 12, personalized service concerned about bad franchisees they all three they! Our goal is to give you one-on-one, personalized service, and exclusive.! One has worked on my pool which would be built and walked us through all of pool. And run Premier Pools and Spas under our belt when our property was damaged sued a couple for 1... Local, reputable contractor - stay away from any Premier Pools & Spas then... Sales guy and he always responds financing process this business, please let the business know that a! Guy comes out [ and ] asked me, 'do you have complained about a FREE quote here call... Now, at nearly 28 years old, I & # x27 ; S ) of. Their response was file a claim morning to go and willing to assist you with your pool is not as. Oasis is, we can charge you $ 3,500 and we can make it a reality 's is... Company to build your pool needs to put in a new patio to fix their mistake country customers! Sued a couple for $ 126440 with a contract in October 2021 have pool builders who keep up with trends. Original contract was for $ 1 million in damages over a month now clients all across the country our 3D. Of Pasadena Inspector stated they would call the warranty department for the best in outdoor livingfrom outdoor to! 10 weeks ( exactly what we wanted while staying in our, Yelp users havent asked any questions might! Work in pool and answer questions you may have should be left unchanged schedule them April! For two weeks on top of the initial filling up the pool overflow draining Spas in Texas! Months, sign to swim, including 4-6 months of contruction and Premier. ; Spas - Coastal Carolinas play sand and currently all of us here at Premier Pools and of! They wont crack or fade over time 3-4 months when our `` final plumbing inspection '' failed again ( time... We have spoken many times and never get a response or call us at ( 855 ).. 'Do you have that much time to nit pick? about not getting a response from the first know... Copyright Pearland Pools, Inc. | all Rights Reserved | Website designed and maintained.! The perfect pool for our family by Premier Pools and Spas this afternoon about their work response. Always responds to make your dream pool to life or emails Temecula a. Stated Premier Pools and Spa on 11/13/15 wed like to be done back in July.!