Driver Agreements, Representations and Warranties. Create an account to follow your favorite communities and start taking part in conversations. Have you got your account activated again? By using the Platform, You represent and warrant that You are not located in a country that is subject to any U.S. Government embargo, or that has been designated by the U.S. Government as a terrorist supporting country; and You are not listed on any U.S. Government list of prohibited or restricted parties. Just tried ROADIE - a package delivery service last night. Roadie locked me out my account for no reason after I reported a driver for theft of walmart order I was on a return pickup for me and walmart contacted roadie to tell them that driver never returned this pickup they put back on the system how do you block n lock me and im an innocent by stander even store manager remember me because she often Nothing in these T&Cs or otherwise guarantees You will be notified of Gigs or that Your offer to perform any Gig will be accepted. The following Monday I am informed through text message that my account is locked because I delivered the package to the wrong address and that I need to retrieve the package and deliver it to the correct . SENDERS AND SENDERS RESPONSIBILITIES, Senders Agreements, Representations and Warranties. I literally speak to the same 2 people like every time I call. In order to use the Platform, You must have access to a wireless network, and You agree to pay all fees associated with such access. Driver agrees that any and all Gig Payments are set forth in the Gig as posted and are paid to Driver in accordance with the payment method chosen by such Driver. Engaging in discriminatory conduct may lead to Your deactivation from the Roadie Platform. Why hasnt it been picked up by a driver yet. Drivers should note that Service Animals may cause complaints from certain Senders and or Gig recipients and such complaints may lead to a Driver being requested to not perform Gigs for certain Senders. These T&Cs, including those referenced herein, constitute a legal agreement among You and Roadie Inc. (collectively, Roadie, we, us, or our) and the other Users of the Platform. I needed employment, especially in this pandemic No licenses or rights are granted to You by implication or otherwise in any intellectual property rights owned or controlled by Roadie or its licensors in such Collective Content. How to fill out the Surpass account form online: To begin the form, utilize the Fill camp; Sign Online button or tick the preview image of the blank. BY USING THE ROADIE PLATFORM TO RECEIVE OR PERFORM SERVICES, ALL USERS MAY GAIN KNOWLEDGE OF THIRD PARTIES CONFIDENTIAL, PROPRIETARY, PERSONALLY IDENTIFIABLE AND/OR PROTECTED HEALTH INFORMATION. If you're eligible for Instant Pay, you may cash out once the amount finishes processing. not be accompanied by minors or unnecessary Helpers or Personnel; provided further that You and/or Your Personnel shall not be accompanied by any other person if the Gig contains prescription medicine or pharmaceuticals. YOU ARE RESPONSIBLE FOR CONSULTING YOUR INSURERS TO ENSURE THAT YOU HAVE INSURANCE THAT COVERS YOUR PERFORMANCE OF A GIG AND YOUR USE OF THE ROADIE APP BEFORE YOU OFFER TO PERFORM A GIG. The app developers are very dumb and obviously cannot actually build a reasonable app that works. Desired outcome: Desired outcome: Most local deliveries can be scheduled in as little as two hours. Roadie enables a more personalized delivery experience. Forgot Password. This no refund policy shall apply at all times regardless of Your decision to terminate Your usage of our Platform, our decision to terminate Your usage of our Platform, disruption caused to our Platform or the Services either planned, accidental or intentional, or any reason whatsoever. This website is using a security service to protect itself from online attacks. You will not infringe the rights of any third party (including other Users and Roadie), including without limitation, their intellectual property, privacy, publicity or contractual rights. Here are the most common reasons for a locked account: Missed Delivery Outdated Contact Information Suspected Fraud. Customers and drivers of roadie, the delivery gig app, Press J to jump to the feed. You will keep secure and confidential Your User account password or any other keys or identification which allows You to access our Platform. My health is more important that 10.00. Haben Sie ein hnliches Problem? license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Platform in any way; use or commercially exploit Roadies logos, trademarks, service marks, and trade names, including on any website of Yours, or challenge or assist others in challenging Roadies ownership or registration thereof, or attempt to register any trademarks, service marks or trade names confusingly similar to that of Roadies; modify or make derivative works based upon the Platform; create Internet links to the Platform, alternate access to Services, or frame or mirror any part of the Platform on any other server or wireless or Internet-based device; reverse engineer or access the Platform to copy any ideas, features, functions or graphics of the Platform whether to build competitive products or services using similar ideas, features, functions or graphics of the Platform, or otherwise; launch an automated program or script that unduly burdens, interferes, disrupts, hinders the integrity, operation and/or performance of the Platform (or the data contained therein) in any way or for any User, including but not limited to Trojan horses, viruses, worms, web spiders, web crawlers, web robots, web ants, web indexers, bots, or any program which may make multiple server requests per second, or send and/or store in our Platform material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs; attempt to gain unauthorized access to the Platform or its related systems or networks, or circumvent or attempt to defeat any security or verification measures relating to use of the Platform; or. Just another company taking advantage of its' customers, drivers & senders. Drivers are not to have animals in their delivery vehicle, including Service Animals unless such Service Animal is necessary to the Drivers performance of Delivery Services. All Users of the Roadie Platform, including Drivers and Senders, are referred to collectively as Users herein. Support@roadie.com Emergency_Broccoli The Roadie Platform automatically sends prompts and notifications to You, provides real-time tracking and status updates to Senders and Gig recipients during the performance of the Gig, sends copies of pickup and delivery photos to Senders, and gives Roadie Support the ability to communicate with You, Senders and Gig recipients in order to Going through an account lock out myself. The Open Box Policy does not apply to Gigs likely containing PHI such as those containing prescription medicine. Desired outcome: The name was Octavius W. is all I know. Why is my Roadie account locked? For more information, please see our It is happened too many times for a 10.00 credit to "make me happy". We definitely don't want to see anybody leave the Roadie community. If I were you, I would not use this company ever. However, as the context requires, the Roadie Services and the Delivery Services may be collectively referred to herein as the Services.. Neither Roadie Content nor User Content includes information provided or received by Users when performing or receiving Delivery Services hereunder, whether or not Confidential Information, including pickup and delivery photos, and no User is granted any license to or right therein and may not post or otherwise disclose on social media pages and feeds, whether or not Roadies, any content containing such media and it will be deemed a material breach of these T&C if you do so. Call 844-4ROADIE (1-844-476-2343). You understand that Your financial institution may not support Instant Pay, neither Roadie nor Stripe make any guarantee concerning how quickly Instant Pay payments will settle with Your account, and not all payments through the Roadie Platform are eligible for Instant Pay. By using the Roadie Platform to pay for Gigs or receive payment proceeds, all Users agree to be bound by the Stripe Terms, which may be modified from time to time. Every Driver has a right to know what they are taking along on their ride, and by using an Open Box policy You help us ensure that the Roadie Platform is not used to send Prohibited Items, including without limitation, illegal substances. Keep in mind that if you've updated your password . Roadie solely owns and shall retain all right, title, and interest in and to the Roadie Platform, its products, services, Confidential Information, Roadie Content (as defined below), and its trademarks, service marks, trade names, logos, logotypes, insignia, inventions, copyright or patent-protected matter, associated therewith, database rights, or other intellectual property software, patents, design rights (whether registered or unregistered), trade secrets and all other similar proprietary rights whether or not currently registered, wherever existing in the world, with full rights to apply for protection of the same (Roadie Intellectual Property). So my roadie account was recently locked. Educate drivers to ring the bell and give proper training. I read the forum now a few times and I can see a few people had/has the same issue regaridng to an account block because of a "serious violation of the code of conduct" I am running circles with the MS customer sevice along with the CDOC case management. DRIVERS AND DRIVERS RESPONSIBILITIES. If Your account is permanently deactivated Your account information will be deleted in accordance with Roadies Privacy Policy and You will be removed from the Roadie Platform and no longer have access to or use of the Platform. Desired outcome: Condition (77 %) Happiness (80 %) Grooming (90 %) Comfort (100 %) " " JPnO Xavier. Specific Airport Information. I went back to the Walmart pick up area and tried calling Walmart pick up but no answer so I walked up to the door and noticed the employees watching me walk up to the door but they did not answer the door because it was after their hours of operation, since they saw me and there were also other employees in the parking lot who saw me I left the items at the door and left. I made an order on the tsc app for feed for my animals. Business Profile Roadie Delivery Service Contact Information 3565 Piedmont Rd NE Atlanta, GA 30305-8202 Visit Website Email this Business (844) 476-2343 Customer Complaints 121 88. Confidential Information means all information, whether oral or written, and whether contained on electronic media or otherwise, to which a User is given or has access to, or is made available to the User in connection with their use of the Platform, including without limitation names, addresses, telephone numbers and any other information which may be used to distinguish or trace an individuals identity, either alone or when combined with other personal or identifying information that is linked or linkable to a specific individual (PII or Personally Identifiable Information), and health information protected (PHI, and Protected Health Information) under the Health Insurance Portability and Accountability Act (HIPAA). You acknowledge and agree to Roadies Open Box Policy (as set forth below) and will allow a Driver to visually inspect all items in a Gig prior to departing with the Gig. Male Border Terrier Owned by Lindsey (#1640037) level 7 agi 62 cha 25 int 175 . Seeing as it was returned, I had to reorder the item and pay more for it as it was no longer on sale. Your drivers however don't read instructions. Third-Party Content and Interactions: Via the Roadie Platform, You may enter into correspondence with, purchase goods and/or services from, or participate in promotions of third party service providers, advertisers or sponsors showing their goods and/or services through the Platform (Third-party Content). Cookie Notice Our goal is to post and have posted relevant, interesting content and we welcome Your comments, suggestions, and feedback. Achievements Activity Profile Settings. Roadie, not the App Store, is solely responsible for the Platform, including the mobile application(s), the content thereof, maintenance, support services and warranty therefor, and addressing any claims relating thereto. Reason being if we put up the garage door and back one of our cars out, we cannot see if anything is there until we hit it. Unless specifically mandated by Applicable Law, Roadie shall have no authority to withhold state or federal income taxes, social security taxes, unemployment insurance taxes/contributions, or any other local, state or federal tax on behalf of Helpers or Personnel. However, in some instances, we allow a User to appeal Roadies decision to permanently deactivate their account. Is this your company? As a condition of Roadie enabling payment processing services through Stripe, all Users authorize Roadie to obtain all necessary access and perform all necessary activity on Your Stripe Connected Account to facilitate payment for Services as contemplated by these T&Cs and Your relationship with Roadie. Roadie is a faster, cheaper, friendlier way to get your stuff where it's going. Locked Roadie account GetHuman-jlraybur's Kundendienstproblem mit Roadie von Juni 2022. Roadie does not and will not provide anything more than minimal training for any Colorado Driver. SIGN UP FOR FREE Features Easily create deliveries in the Roadie app on any device Up-front estimates Send almost anything same-day, up to 100 miles Real-time tracking and SMS updates Automatic $100 insurance coverage, up to $10,000 available Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between You and the applicable third party. Appears they don't have a quality hiring system in place. This is has been the worse experience and headache. Roadie does not have the right to, and shall not, control the manner or the method of accomplishing a Gig to be performed by You. In no event shall a Driver with a Service Animal offer to provide Delivery Services for Gigs containing food and food related items, clothing or unpackaged items. They responded within 4 hours, let me know it was locked due to inactivity and reactivated my account. Know pickup and delivery details before you offer. You represent and warrant that you are at least eighteen (18) years of age or such older age as may be required in a State or other jurisdiction that restricts the ability to enter into agreements due to age. Disrespecting personal space and/or privacy, like standing unnecessarily close, or commenting on personal appearance, perceived gender identity, sexual orientation, or asking unrelated personal questions. Failing to respect others may lead to Your deactivation from the Roadie Platform. It is important to recognize that non-PII can become PII whenever additional information is made available in any medium and from any source if, when combined with other available information, it could be used to identify a specific individual. The concept & basis of the idea is great. You agree that You will not stalk, intimidate, threaten, harass, cause physical or mental distress, or otherwise display any aggressive, confrontational, intimidating, threatening or harassing behavior toward or against any User, Roadie personnel, recipient, or other third party, including without limitation: Keeping the Roadie Community safe, friendly and helpful for all means that all Users of our Platform have a responsibility to treat each other and all third-parties they encounter while using the Platform with respect and dignity. There is literally no way to get ahold of these people. I should have picked it up myself. Notwithstanding the above, You acknowledge that Sender Requirements provide that under no circumstances may You be accompanied by a minor while performing a Gig, by any unnecessary/non-essential person, including any Helper or Personnel if not needed for the specific Gig; or by any other person (including a Helper or Personnel) while performing any Gig containing prescription medicine or pharmaceuticals. They have offered no solutions, or calling best buy to get a refund. Only to go outside to see that it was placed upsides down and and open. Roadie Driver Requirements: 18 years old Valid Social Security number Valid US Driver's license You agree to promptly remove any Confidential Information, including any PII and PHI transmitted or disclosed to You via the Roadie App and through Your performance of a Gig from Your possession, including stored on Your personal devices, including by deleting all pickup and delivery photographs or other information (whether or not containing Confidential Information) within fifteen (15) days of a completed Gig, or promptly upon notice from Roadie. In a world where there are endless choices and overwhelming amounts of information, it can be difficult to know which roadie account locked is the best for you. Have automobile insurance that meets your state's guidelines. They sent it to their investigation department, but told me the driver was not cooperating. Driver understands that certain deactivation decisions, especially those related to zero tolerance violations, are not eligible for appeal. After getting the run around with their support departments like always I was able to finally reach someone with at least half a brain who was from the trust/safety team that conducted the investigation & then issued a general warning so then I was allowed back into my account which made sense. If you need additional assistance, you can always contact us via chat on the website. A Driver will be reimbursed for parking fees and tolls incurred and paid for by Driver while performing a Gig ONLY if the Driver uploads their receipts (or other adequate evidence of incurring the same) to Roadie within fifteen (15) days of incurring the expense. No email as to why I'm locked out. If Roadie Support cannot reach a user because of outdated contact information, the account will be locked. For Sale! You can sign up for Roadie online or on their app. Same delivery hasn't arrived 6 days later. They received pictures and I've been told now my license is up to date in their system. Specific City Information. Here's what happened: I picked up the order at 2032 hours February 9 and arrived at customers residence at 2043 hours February 9. 173.236.242.93 You agree that Roadie will not reimburse You for any expenses or costs related to Your use of the Roadie Platform or the performance of any Gig, and you agree to not seek reimbursement of the same from Roadie or any Sender. If any provision of these T&Cs is held to be invalid or unenforceable, such provision shall be revised as minimally as possible to validate or enforce the same, as well as the original intent of these T&Cs, and the remaining provisions shall be enforced to the fullest extent under Applicable Law. You are solely responsible for determining whether or not You and/or Your Personnel meet the Sender Requirements for a posted Gig before offering on it, and the most effective, efficient, and safe manner to perform the Gig, including determining the manner of pickup, delivery, and final route selection. I opted for same day delivery on a day my friends was off work. My friend had to go and buy feed and yet we are still waiting on an order than had a $50 charge for same delivery. Notwithstanding the above, if You have entered into a Dispute Resolution and/or Arbitration Agreement and Class Action Waiver with Roadie and/or any Roadie affiliate You acknowledge and agree such document is part of our agreement governing Your access to and use of the Roadie Platform; provided that any Dispute Resolution / Arbitration Agreement and Class Action Waiver You have entered into with Roadie and/or any Roadie affiliate is separate and distinct from these T&Cs and no update or modification of these T&Cs creates a renewed opportunity to opt out of such agreement and/or waiver. possess the proper vehicle, equipment, licenses, permits, training, and/or insurance as are required by a Sender in order to perform any particular Gig You offer to perform, Applicable Law, or recommended by applicable industry standards; use vehicles in good operating condition and, on the outside, clean and well maintained without material physical damage, and on the inside, smoke and odor free and free of excessive pet dander; not use open convertibles or open truck beds in the performance of Gigs containing perishable or delicate items; not wear clothing displaying the logo or brand of Roadie or any of its affiliates, or a particular Sender while performing Gigs or which is obviously and generally offensive or unprofessional; not smoke, including on the way to pick up the Gig; not engage in activities that distract from the performance of the Gig, including being under the influence of illegal drugs and/or alcohol or illegally talking or texting while driving; not disable Your devices geolocation software while performing Gigs; not enter any Gig recipients home, nor enter or access any secure, private or employee-only areas in any place of business; not carry on Your person any personal weapon or other item designed or used for inflicting bodily harm or physical damage (including knives and firearms) when entering any pickup or drop off location; and. ROADIE CURRENTLY DOES NOT AND HAS NO OBLIGATIONS TO ASSESS THE SUITABILITY, LEGALITY OR ABILITY OF ANY USER TO PERFORM OR COMPLETE A GIG. In order for Roadie to facilitate payments to be made and received for Delivery Services hereunder, all Users of our Platform are required to provide to Roadie their credit card or bank account details and such other information needed to vet the User by the Payment Service Provider retained by Roadie (the PSP). Examples of discriminatory conduct include, but are not limited to, intentionally canceling Gigs solely for the purpose of avoiding giving Your Gig over to a particular person, or avoiding a particular neighborhood, due to the characteristics of the people or businesses that are located in that area, or because You are uncomfortable with giving Your Gig over to certain persons based on traits such as age, color, disability, gender identity, marital status, national origin, race, religion, sex, or sexual orientation. Not only can you communicate with your driver at any time along the route, but every delivery is protected up to $100, with up to $10,000 available through UPS Capital. Best answer. Click here to get notifications about new complaints of Roadie. wanted you to speak to my delivery driver to pay attention to delivery instructions. When packaging is needed or desired, Roadie promotes and strongly encourages all Senders to use an Open Box Policy. Drivers leave orders at the doors of customers all day every day without anyone being there to actually accept them I didnt see this is any different, considering that at least five employees witnessed me drop the items off. Desired outcome: I'm not backing away from this now. But not surprising that the Best Buy probably messed up. So to answer your question, because I had to do that, I think I was thought to be . There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Order [protected]. But if you decide that Roadie isn't for you, just email Roadie Support at support@roadie.com and we'll close your account. Had about 7 different orders in it. an electronic or physical signature of the owner of the copyright or the person authorized to act on behalf of the owner of the copyright interest. On sale if I were you, I think I was thought to be app that works collectively as herein! Will not provide anything more than minimal training for any Colorado driver start taking part in conversations notifications about complaints! And reactivated my account additional assistance, you can sign up for Roadie online or on their app taking of... Now my license is up to date in their system was placed upsides down and and Open driver! 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