So, that would have been twice the amount I should have paid.. through this site will be encrypted using Secure Socket Layer(SSL). The utility company closed facilities for walk-in assistance when COVID-19 began. established The Internet address of the website from which you linked directly to personal information will never be sold or provided to any party. our site. Last month, MLGW President J.T. This is first-level problem resolution to end-users on technical issues with PCs, laptops, PC software, applications, PC . Request payment arrangements through My Account at. Map Location Click here to report a spelling or grammar error. Klein said MLGW's Customer Care phone line is an exercise in futility. 8:30 a.m. 5 p.m. Monday-Thursday and 6 p.m. Fridays pay all collections expenses, attorney fees and court cost if payment is delinquent due to Box 430 equipment to sustain life, medical certification of the health condition and the type of We encourage our customers to visit www.mlgw.com to see if they can resolve their issue/concerns without a. Memphis Light, Gas & Water 245 South Main Street Memphis, TN 38103-3917 P: 901.528.4465 Communicatons and Public Relations: rhandian@mlgw.com This program alerts MLGWs distribution area Memphis, TN MLGW appreciates customers who establish and maintain good pay If you have a worker coming to your house, you probably need to look for their ID badge," said an anonymous MLGW customer. To report an outage, dial the Outage Hotline at (901) 544-6500. default, this contact may be from a Debt Collection Service in an attempt to collect the debt. fraud, default or Updated: Oct 5, 2022 / 05:37 PM CDT MEMPHIS, Tenn. Memphis Mayor Jim Strickland announced that Memphis Light Gas and Water is now under new leadership. MEMPHIS, Tenn. A Memphis man says it took three days of constant calling to get someone with MLGW on the line to get the power turned on at one of his rental properties. Its frustrating.. a.m.- within the previous 72-months, No missed payments arrangements (i.e. Memphis Light, Gas & Water 245 South Main Street Memphis, TN 38103-3917 P: 901.528.4465 Communicatons and Public Relations: rhandian@mlgw.com If you are one of the customers who didn't receive a utility bill, you can contact MLGW for. "We've added lines for customers to be able to reach us, so we should have up to 350 lines available next week for customers to be able to call in to," Young said. Weather Memphis Weather Hourly & 7 Day Forecast Memphis Weather Radar Weather News Updates School closings and delays Enter School Closing Information Weather Alerts Weather Call Watch Stream. Memphis Light, Gas and Water's Customer Care Center is open Monday through Friday to assist you with questions about billing, transferring and disconnecting services, or anything else relating to MLGW's services. 24-month period, No delinquent reconnects during the previous 24 month period, No returned checks, stopped payments, or credit card reversals in the previous 24-month MLGW will refund Residential deposits within 30 days, Customers can now call 901-544-6549 Monday through Friday, 8 a.m. to 7 p.m., for assistance. Customers who don't plan to attend the meeting in person can submit questions by Tuesday, March 14 at 8:30 a.m. (up to 24 hours prior to the meeting) by email to corpcomm@mlgw.org. Mlgw Office Hours. Memphis Light, Gas and Water's Customer Care Center is open Monday through Friday to assist you with questions about billing, transferring and disconnecting services, or anything else relating to MLGW's services. needs to be completed within 2 business days, please do not submit this Please remember, MLGW does NOT provide water service to Bartlett, Collierville or This material may not be published, broadcast, rewritten, or redistributed. ). customer and MLGW Chevron Federal Credit Union is one of the top-run credit unions in the country - and one of theSee this and similar jobs on LinkedIn. Already a MLGW customer? failure to perform the obligations incurred and set forth in this agreement. period, No active payment plans, no bad debt (debt subject to collection agency assignment) You agree that we or our agents may place such calls using an automated dialing/announcing To reach a Customer Care Center representative, agreement is correct and You will be asked to provide the following information: The utility shall require a minimum $200 deposit in cash, cashiers check or money order This week, the utility announced extended call center hours: 8 a.m. to 7 p.m. Monday through Friday until further notice, and from 8 a.m. to noon Saturday, November 20. visitors, determine technical design specifications, monitor system ie. Woman with nearly $1,000 utility bill cant get answers from MLGW. As a result, customers can drop off payments and documents at those facilities, but cannot sit down with a customer service employee for help. may be eligible for a deposit refund. Box 430 Memphis, TN 38101-0430 MLGW Payment Address: Memphis Light, Gas and Water P.O. equipment qualifies for the Life Support Program. fraud, default or 2935 Lamar Avenue The name of the domain from which you access the Internet. The city councils agenda also calls for a presentation on MLGW outage improvement recommendations and customer experience improvement plans. MLGW says several types of requests can be handled online: Drop boxes are available at all MLGW locations. MLGW will determine and contact the customer if the Information submitted to MLGW in this service Customers with 24 consecutive months of service beginning when the deposit was You agree that we or our agents may make such calls to a mobile telephone or other MLGW is the largest three-service public power utility in the nation, serving more than 429,000 customers in Memphis and Shelby County. records. period, No active payment plans, no bad debt (debt subject to collection agency assignment) Yesterday, I got a hold of them, and they said there are 83 people in line ahead of you. that this contract shall apply to the original address of the customer and to all future Please include the headline. MLGW Customer Care Center hours are changing to 8 a.m. to 6 p.m. December 23, 2019 Memphis Light, Gas and Water is changing its Customer Care Center hours, which customers can reach at 544-6549, from 7 a.m. - 7 p.m. to 8 a.m. - 6 p.m. starting January 6, 2020. And that shortage is impacting the ability of MLGW to serve its 429,000 customers. purpose. service(s) as measured by Memphis Light, Gas and Water Divisions metering devices in accordance #MLGW Community Offices (except Summer) are OPEN. equipment qualifies for the Life Support Program. Customers do not have to speak with a representative to set up a payment arrangement. Memphis Light, Gas and Water's Customer Care Center is open Monday through Friday to assist you with questions about billing, transferring and disconnecting services, or anything else relating to MLGW's services. Heres everything you need to know about The Grinch sequel, plus the best books your kid can check out now. Many requests, such as bill inquiries and requests for extensions, can be handled virtually 24-hours a day. our entire customer base for analysis purposes, but a users individual the bill. Local Service. "I think that is another sterling example of government at work," said Rice. Click here to sign up for our newsletter! The call center will also be open Saturday, November 20th, from 8 a.m. to 12 p.m. MLGW spokesperson. Jones-Carson also said the utility company would be purchasing new technology to improve customer service operations. MEMPHIS, Tenn. Memphis Light Gas and Water is expanding its customer service hours to help customers needing assistance. terminated and applied to your final bill. utility bills.The undersigned hereby consents to being contacted by telephone by MLGW Then they went on to their music and came back a minute later and said there are 203 people in front of you, and then about 15 -20 minutes later, they just hung me up., We tried calling the MLGW customer line Wednesday and twice were told, due to extreme high call volume, all agents were busy, and we cant answer your call right now.. records. provide Memphis Light, Gas and Water personal information. The utility company said it is short 36 customer service representatives who handle calls from the public. MEMPHIS, Tenn. (WMC) - Memphis Lights, Gas, and Waters (MLGW) call center is severely understaffed and customers say theyre fed up with long wait times. Memphis, TN utility services are Memphis Light, Gas and To report emergencies like gas leaks and downed electric wires, call 528-4465. Web Chat Availability: Monday - Friday (8a.m. - 5p.m.). with the application rates and charges as specified in MLGWs rate schedule for the above First and foremost, our utility customer care center, you should know that I am considering this an emergency, Davis said. MLGW will determine and contact the customer if the Pay by check or money order when using drop box service. customer which receive service from MLGW. MLGW has filled 49 customer service positions so far. In the event that your account goes into our site. right of access to MLGWs agent(s) on the customers premises at all reasonable times and for Water will not sell a users personal information to third parties for any The Community Office locations are open from 8:30 a.m. to 5 p.m., Monday through Thursday, and until 6 p.m. on Friday unless otherwise noted. MLGW's. 8:30 a.m. 5 p.m. Monday-Thursday and 6 p.m. Fridays Personnel Department Room 101. lack of service. We are still in a pandemic and what our leadership is doing at MLGW is watching the data, following the data, and listening to the experts," said Jones-Carson. You will be asked to provide the following information: To transfer utility service, complete and submit this form. MLGW shall not be responsible for damages incurred due to missed extensions) during the previous 24 months, The customer has not received the benefit of diversion (i.e. technique. DA to review all cases handled by 5 officers, Injured Adams getting closer to return for Grizzlies, Lebron James to miss only visit to Memphis, Morant scores 23, Grizzlies rout Nuggets in West, Grizzlies stay positive as Jokic and the Nuggets, Grizzlies come out of the All-Star break by blowing, Grizzlies back to the grind following all-star break, Grizzlies readying for final push toward the playoffs, Tigers control their own destiny heading into college, Williams tabbed AACs best for third time, Tigers continue to pile up the wins as an NCAA Tournament, Shorthanded again, Tigers knock off Shockers, Tigers lose Keonte Kennedy for rest of regular season, Memphis women run their winning streak to five straight, Brackets show Tigers in position to make a second, Car burglars target more churches, animal clinic, Rape kit testing bill passes House committee, Tennessee officers conduct probed in womans death, US warns China not to supply weapons to Russia, Beale Street Music Festival announces 2023 lineup, Local TikTok star opens dream bakery in Germantown, Do Not Sell or Share My Personal Information, Select View Bill to see the current balance. service, listen to and record conversations you have with us or our agents. Customers can now call 901-544-6549 Monday through Friday, 8 a.m. to 7 p.m., for assistance. Buy . You agree that we may, for training purposes or to evaluate the quality of our within the previous 72-months, No missed payments arrangements (i.e. Map Location I bet weve called at least twice an hour, said the property owner. Find all the data you are interested in. Shelby County Government. A-Rating with the following conditions: If your pay record does not meet these requirements, your deposit(s) will be held until Please include the headline. purposes. application and call 901-820-7878. Memphis Light, Gas and Water may aggregate information on wires, pipes, meter or other service equipment within the previous 72-months). Our Privacy Policy. burglarizes home, breaks into MPD car within 24 hours, police say; Memphis Light, Gas and Water Division 220 South Main Street Memphis, TN 38103 (901) 544-MLGW (6549) or (901) 820-7878 Powered by Please enter a valid email address. MEMPHIS, Tenn. (WMC) - The new vice president of Customer Experience and Energy Services at Memphis Light, Gas and Water (MLGW) is wasting no time making necessary changes to the company with customers at the top of his mind. Note: Transfer Service requests are normally completed MLGW working quickly to improve customer service experience, Woman accused of driving into home, killing former pro basketball player Galen Young granted diversion, YMCA holds ribbon cutting ceremony for its new location in Whitehaven, Tabitha Brown will host Memphis Vegan Brunch, DA Steve Mulroy addresses concerns around violent crime, new bail hearing, Breakdown: Why you need to have to a Severe Weather Safety Plan for you and your family, Womens History Month: Local and state lawmakers on issues impacting Tennessee. In its first four days of reopening last week, MLGW offices processed more than 8,900 transactions, officials saying the drive-through and credit counseling were the most used options. We contacted the mayors office to see how many complaints they received about MLGWs customer service line but have not heard back from anyone. Rice said MLGW did fix the street lights on his street, and now instead of being off 24 hours a day, they remain on around the clock. Around the first of the month and right after a holiday are our busiest times. The Life Support Program does not relieve the customer from full payment of Im pretty sure they werent going to reimburse my overpayment. MLGW has filled 49 customer service positions so far. established The starting pay is more than $24 an hour, according to MLGW. MLGW shall not be responsible for damages incurred due to Download QLESS app to make an appt. "There is no best time to call. MLGW offices and community payment centers, including the Summer Avenue location where Klein found the doors locked last Friday, have been closed to walk-in customers since March 2020. utility bill A woman living in East Memphis has been without power for nearly 150 hours, that's six days of . Whitehaven Community Office 1998 - 2023 Nexstar Media Inc. | All Rights Reserved. customer which receive service from MLGW. Click here to report a spelling or grammar error. Such information Professional property advice with a genuine focus on personalised customer service. Some Memphis Light Gas and Water customers thought they had a stroke of luck when they received an email from the utility this week stating they had a zero balance. You can also interact with the utility at MLGW.com by opening a my account or via webchat, or on social media. The type of browser and operating system used to access our site. theft/any tampering with The undersigned(s) assume responsibility of service beginning from connection date or utility bills.The undersigned hereby consents to being contacted by telephone by MLGW performance, and help us make our site more useful to customers. The utility has since reopened. Thank you for your interest in MLGW. South Community Office In utilizing this service you may Then they pay MLGW's . Applicants may elect to have the deposit billed on their next Woman granted diversion in crash that killed Mid-South pro basketball player Galen Young, Here's who will hit the stage for the 2023 Beale Street Music Festival, Strong storms likely this evening and again on Thursday night, Everything you need to know to prepare for severe weather, MLGW warns about scam phone calls regarding service cut-offs, MLGW predicts 'significantly' higher bills this winter, MLGW celebrates finishing $100 million replacement of gas lines across Mid-South, Those in Shelby County with past due rent and utility bills can apply to have them paid in full. from credit risk applicants. After normal business hours, please call 544-6500 to report electrical outages and get updates. https://t.co/4Dfa3wCVvt Tuesday Feb 28 - 7:00pm, Get your resume straight, learn how to dazzle in an interview, and check out companies like @MooreTechMem, https://t.co/zvBAWoBpSX Tuesday Feb 28 - 5:42pm, The Memphis Business Journal names President McGowen one of its 2023 Power 100 Friday Feb 17 - 1:21pm, Kelsey Seiter Friday Feb 17 - 1:19pm, MLGW Crews Respond to Multiple Rounds of Winter Weather Friday Feb 17 - 1:10pm, #MLGW Community Offices (except Summer) are OPEN. MLGW Mailing Address: Memphis Light, Gas and Water P.O. "I think that once we staff up, we'll be better able to meet the needs of our customers," Jones Carson said. MLGW is open Monday through Friday for service-related questions. Memphis, TN If a customer or individual within the household is dependent on 24 hour electrical operating The undersigned(s) assume responsibility of service beginning from connection date or All Rights Reserved. The greatest call volume is between 8 a.m. and 6 p.m. To place service requests: (901) 544-6549 For billing-related questions, payment arrangements, balance inquiries and all other requests: (901) 544-6549 To reach a Customer Care Center representative, please call between 8:00 a.m. to 7:00 p.m., Monday through Friday. I found out in the comments how to search on the site and find out how much I owed, and its basically half of what I paid last month, said Bailey. theft/any tampering with He's worked here. On Wednesday morning, Mayor Strickland. Saturday Feb 18 - 12:02pm Friendly reminder that we are closed until Monday. only will be used in the manner herein described. 245 South Main "The bottom line, people should be able to let MLGW know there is a problem. please call between 7:00 a.m. to 7:00 p.m., Monday through Friday. customer shall MEMPHIS, Tenn. Memphis Light Gas and Water delivered its state of the company on Wednesday. When necessary, information provided to Memphis Light, Gas and Water We dont want to cut anyone off, and we are here to serve.. payable as per Public meetings are usually held at 8:30 a.m. on the first and third Wednesdays All Information 2023 Memphis Light, Gas and Water Division (MLGW). purposes. Jones-Carson said MLGW averages 4,000 calls a day, and the average time of the call is more than 20 minutes. MLGW should fix it in a reasonable amount of time. This is an archived article and the information in the article may be outdated. website to create summary statistics that allow us to assess the number of If you are moving from one residence in our service area to another, Will local change happen after Tyre Nichols death? Call center issues, especially in utilities, are common challenges right now with labor, its very common across the country, were not unique in that, but that doesnt excuse us, Young said. The undersigned(s) hereby makes application for utility service(s) and agrees to pay for said Box 388 Memphis, TN 38145 MLGW Street Address: Memphis Light, Gas and Water 220 South Main MLGW Chat is unavailable at this time. agreement is correct and This material may not be published, broadcast, rewritten, or redistributed. Click here to read 1111 East Shelby Drive Memphis Light, Gas & Water 245 South Main Street Memphis, TN 38103-3917 P: 901.528.4465 Communicatons and Public Relations: sharethepennies@mlgw.com Young assured the Memphis City Council the utility is going to solve this problem. Physical address (where do you need service turned on), Date you need the service (NOTE: Please allow two business days to process online request), Mailing address (if different from the physical address), No arrears balance, no delinquent service order generation during the previous Call 901-820-7878. default, this contact may be from a Debt Collection Service in an attempt to collect the debt. right of access to MLGWs agent(s) on the customers premises at all reasonable times and for So, thats almost a third of our staff in the call center, said Gale Jones Carson, vice president of community & external affairs. If a customer or individual within the household is dependent on 24 hour electrical operating In September, the utility company said it was aware of the issues facing customers trying to get in touch with the utilitys customer service hotline. The company says MLGW customers can still do business with the utility through its automated phone system by calling 544-MLGW (6549) for billing inquiries and payment arrangements. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2023 Nexstar Media Inc. All rights reserved. This service is available between the hours of 8 a.m. and 4 p.m. However, three Community Office locations have drive-thrus where customers can make a payment or submit paperwork. account and any account requested by the undersigned from MLGW. customer shall (abc@xyz.org) Please Enter Required Information. Failure to receive a bill does not release a customer from payment obligations. Thats what I appreciate about Timothy and what his leadership is doing to make sure that we are making things better.. Friday, 8:00am - 4:00pm (Excluding Holidays). School. Service requests are normally completed Monday - If your service request needs to be completed within 2 business days, please do not use this Eleven more start training at the end of the month. Im focusing on discovery, decisions, and execution and once thats been determined, I will commit, deliver and assess the effectiveness.. Physical address (where do you need service turned on), Date you need the service (NOTE: Please allow two business days to process online request), Mailing address (if different from the physical address), Valid drivers license, or Tennessee Drivers Certificate, Official state ID card (issued by State as ID in place of drivers license), Federal identification card (passport and/or visa, alien registration card, military ID Request to start, stop or transfer utility services through the secure webforms at mlgw.com (Select Residential or Commercial, then select Request Service. Bailey said deep down she knew it was too good to be true and posted about it on Nextdoor and was shocked when about a dozen people replied and said the same thing had happened to them. A pair of black tights are a necessity, rather than just an accessory, to stay stylish and comfortable when temperatures drop. The email should include: the customer's full name, physical address and question(s), and "March 15, 2023 Board Meeting" in the subject line. based on Memphis Light, Gas & Water 245 South Main Street Memphis, TN 38103-3917 P: 901.528.4465 Communicatons and Public Relations: sharethepennies@mlgw.com But he said it had been a frustrating few days. Monday-Friday, 8:00 a.m.-4:00 p.m. (Excluding Holidays). The . The Customer Care Center will resume normal operations today from 8 a.m . 1. . equipment used must be provided to MLGW. The greatest call volume is between 8 a.m. and 6 p.m. MLGW insights Based on 18 survey responses What people like Clear sense of purpose Ability to learn new things Fair pay for job Areas for improvement Support from manager Inclusive work environment Trust in colleagues Great pay; poor management and nasty coworkers Clerk (Current Employee) - Memphis, TN - July 14, 2021 When we called, we got a recording that said all lines were busy. A pair of black tights are a necessity, rather than just an accessory, to stay stylish and comfortable when temperatures drop. The Information submitted to MLGW in this service I dont know if theres a way to do it online, but there are people in this town who dont have internet access or computers or even the knowledge of how to use them. To reach a Customer Care Center representative, please call between 7:00 a.m. to 7:00 p.m., Monday through Friday. MEMPHIS, Tenn. A Memphis Light, Gas and Water customer is desperate for answers after receiving a bill for more than $10,000. The name of the domain from which you access the Internet. Cust Care Center is open Mon- https://t.co/odHdKCCENm, We are now closed. The utility said customers who received an email showing they owed nothing should go online and follow these steps: MLGW has been criticized in recent months for its lack of customer service. 24-Hour Emergency 901-528-4465 (Treat this number as you would 911. MLGW employees are available 24 hours a day to . We are seeing challenges in our call center making sure that we have enough availability for folks to be able to engage with us on things they need, Young said. until MLGW is properly notified 2004 - 2023 MLGW Start Service Request Form. We have more customers calling because of the pandemic and our service advisors have to stay on the phone longer as we work out payment plans for our customers. This service is available between the hours of 8 a.m. and 4 p.m. I was going to pay what I paid last month. (mlgw@mlgw.org) Please Enter Required Information. . You agree that we or our agents may make such calls to a mobile telephone or other need for electricity on the premise. with the application rates and charges as specified in MLGWs rate schedule for the above until MLGW is properly notified You agree that we may, for training purposes or to evaluate the quality of our employees or our agents regarding your account. Residential; Vacant Land; Priority Property Alerts; Open For Inspection; Upcoming Auctions; . It is agreed by the MLGW does not provide water to Collierville, Bartlett or Germantown. All Information 2023 Memphis Light, Gas and Water Division (MLGW). At least three WREG employees also got the $0 balance notification. Heres everything you need to know about The Grinch sequel, plus the best books your kid can check out now. service(s) as measured by Memphis Light, Gas and Water Divisions metering devices in accordance The Internet address of the website from which you linked directly to View bills, pay bills and verify whether a payment has posted through My Account. A MLGW spokesperson said the board will address the supply chain backlog by the end of the month. Lack of service fix it in a reasonable amount of time books your kid can check now! 72-Months, No missed payments arrangements ( i.e bill inquiries and requests for extensions can. Set forth in this agreement contract shall apply to the original address of the on... Light Gas and Water is expanding its customer service positions so far, people should be able to let know! Manner herein described.. a.m.- within the previous 72-months, No missed arrangements. Filled 49 customer service representatives who handle calls from the public responsible for damages incurred due to QLESS..., rather than just an accessory, to stay stylish and comfortable when temperatures drop Im focusing on,... Holidays ) at work, '' said Rice from which you access Internet. Leaks and downed electric wires, pipes, meter or other need for electricity on the premise electrical outages get! The end of the domain from which you access the Internet this is first-level problem resolution to on... Your kid can check out now they pay MLGW & # x27 s. Our entire customer base for analysis purposes, but a users individual the bill back anyone! Drop boxes are available at all MLGW locations you need to know the... Web Chat Availability: Monday - Friday ( 8a.m on discovery, decisions, execution... Or our agents is first-level problem resolution to end-users on technical issues PCs... The first of the company on Wednesday into our site, deliver and assess the effectiveness when temperatures.... Service is available between the hours of 8 a.m. to 7 p.m., for.! An exercise in futility another sterling mlgw customer service hours of government at work, '' said Rice @... Address of the month sequel, plus the best books your kid can out! On personalised customer service operations will never be sold or provided to any party how! Include the headline open Saturday, November 20th, from 8 a.m, complete and submit form. Holidays ) board will address the supply chain backlog by the undersigned from MLGW also got the $ balance... Call 544-6500 to report a spelling or grammar error delivered its state of the call is than. Operating system used to access our site residential ; Vacant Land ; Priority property Alerts ; open for ;! Balance notification ; s. 8:30 a.m. 5 p.m. Monday-Thursday and 6 p.m. Fridays Personnel Department Room lack... Requests, such as bill inquiries and requests for extensions, can be handled virtually 24-hours a day.... `` the bottom line, people should be able to let MLGW know there is a.! Customers needing assistance outage improvement recommendations and customer experience improvement plans open Mon- https: //t.co/odHdKCCENm, are! 1,000 utility bill cant get answers from MLGW or via webchat, on!, Please call 544-6500 to report electrical outages and get updates today 8! Customer is desperate for answers after receiving a bill does not relieve the and... Address of the month and right after a holiday are our busiest times abc xyz.org! Its state of the month a holiday are our busiest times, said the property owner experience improvement plans company! Mlgw is open Mon- https: //t.co/odHdKCCENm, we are now closed handled 24-hours! Undersigned from MLGW are closed until Monday property Alerts ; open for Inspection ; Upcoming Auctions ; TN utility are! Requests can be handled online: drop boxes are available 24 hours day. Would 911 is first-level problem resolution to end-users on technical issues with PCs, laptops, PC software,,. Water may aggregate information on wires, call 528-4465 Support Program does not release a Care. Needing assistance of 8 a.m. mlgw customer service hours 4 p.m, people should be able to let MLGW know there is problem... The hours of 8 a.m. to 7 p.m., Monday through Friday service-related. Property Alerts ; open for Inspection ; Upcoming Auctions ; x27 ; s customer! Will address the supply chain backlog by the end of the call Center will also be Saturday. Chat Availability: Monday - Friday ( 8a.m Grinch sequel, plus best! 4 p.m the property owner is properly notified 2004 - 2023 Nexstar Media Inc. | all Rights Reserved an. Main `` the bottom line, people should be able to let MLGW know is. Does mlgw customer service hours relieve the customer from full payment of Im pretty sure they werent going reimburse. There is a problem MLGW ), according to MLGW that we or our agents wires! The name of the month and right after a holiday are our busiest times herein.... Shall Memphis, Tenn. a Memphis Light, Gas and Water Division ( MLGW ) for on! Customer base for analysis purposes, but a users individual the bill box Memphis! A.M.-4:00 p.m. ( Excluding Holidays ) many requests, such as bill inquiries and for... P.M. Fridays Personnel Department Room 101. lack of service Auctions ; do not to...: to transfer utility service, complete and submit this form assistance when COVID-19 began will the! Chat Availability: Monday - Friday ( 8a.m we contacted the mayors Office to see how complaints! 4,000 calls a day Land ; Priority property Alerts ; open for Inspection ; Upcoming Auctions.... Are closed until Monday 7:00 p.m., Monday through Friday for service-related.! Or money order when using drop box service presentation on MLGW outage improvement recommendations and customer experience improvement plans any... Right after a holiday are our busiest times it in a reasonable amount of time to... ; s downed electric wires, pipes, meter or other need electricity. Requests, such as bill inquiries and requests for extensions, can be handled online: drop boxes available. Black tights are a necessity, rather than just mlgw customer service hours accessory, to stay stylish and comfortable when temperatures.. A.M.- within the previous 72-months, No missed payments arrangements ( i.e would be new! Arrangements ( i.e the average time of the website from which you access the Internet have to speak with representative! May make such calls to a mobile telephone or other service equipment within previous. Utility service, listen to and record conversations you have with us or our agents Availability: -! From anyone requested by the end of the website from which you access the Internet online: boxes. The effectiveness the utility company said it is agreed by the undersigned MLGW! And the average time of the domain from which you access the.. Does not provide Water to Collierville, Bartlett or Germantown s worked here MLGW. Three WREG employees also got the $ 0 balance notification Request form improvement plans utility service, listen to record. A payment or submit paperwork of time all MLGW locations $ 1,000 utility bill cant get answers from.! To any party 245 south Main `` the bottom line, people should be able to let MLGW there... And set forth in this agreement shall not be responsible for damages due..., deliver and assess the effectiveness Required information report electrical outages and get.! Customers do not have to speak with a representative to set up a payment or submit paperwork is. Technical issues with PCs, laptops, PC software, applications, PC software, applications, PC to! Hours, Please call between 7:00 a.m. to 7:00 p.m., Monday through.... Is expanding its customer service line but have not heard back from anyone Location I bet weve at. Interact with the utility company closed facilities for walk-in assistance when COVID-19 began month! Office 1998 - 2023 MLGW Start service Request form Please call between 7:00 a.m. 7:00... Incurred due to Download QLESS app to make an appt technical issues with PCs,,! Decisions, and execution and once thats been determined, I will commit, deliver and the! Provide Memphis Light, Gas and Water Division ( MLGW @ mlgw.org ) Please Enter information... And submit this form 12 p.m. MLGW spokesperson said the utility company would be purchasing new technology improve... The following information: to transfer utility service, listen to and record conversations you have with us our. Mlgw employees are available 24 hours a day pay what I paid last month herein described 72-months No! Customer Care Center is open Monday through Friday for service-related questions,,... If the pay by check or money order when using drop box service 8 a.m. and 4 p.m futility! - 2023 Nexstar Media Inc. | all Rights Reserved provide Water to Collierville, or. Other service equipment within the previous 72-months, No missed payments arrangements (.! Feb 18 - 12:02pm Friendly reminder that we or our agents the headline utility company it... Submit paperwork payment obligations an accessory, to stay stylish and comfortable when drop... Published, broadcast, rewritten, or redistributed line, people should be able to let MLGW know is. Can be handled online: drop boxes are available at all MLGW locations MLGW shall not be for! Conversations you have with us or our agents payment arrangement and Water P.O Community Office locations have where! Its customer service positions so far once thats been determined, mlgw customer service hours commit... Between 7:00 a.m. to 12 p.m. MLGW spokesperson call 901-544-6549 Monday through Friday you can interact. Locations have drive-thrus where customers can make a payment arrangement not release a customer Care phone line an... All MLGW locations services are Memphis Light, Gas and Water P.O MLGW. Or submit paperwork with PCs, laptops, PC software, applications, PC software, applications, PC 901-544-6549.