Their main duties and responsibilities include: Responding to customer complaints. I interviewed at Jet2.com and Jet2holidays (Blackpool, England) in Jul 2016. To get all information about your flight, you can visit the Jet2 customer support page. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Step one: submitting application. As stated in Workable's guide on interview statistics, an average of 12 customer service job interviews in . Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Feltham, England: [salary]. Anonymous Interview Candidate in Blackpool, England, I applied online. 11.28 - 12.64 per hour. The process took 4+ months. temp to perm. Cheers to 20 years, and many more to come. We have flown with jet2 before & never had any problems, but after covid & seeing all the horror stories about cancelled flights & mega queues we were both worried about what might happen. I was invited to a 1-1 interview with the department team leader, who took me to a very cold and draughty room on the top floor and left me alone with a few sheets of paper and a pen. Join our award-winning business. Aydanos a proteger Glassdoor verificando que eres una persona real. On the 21st of February I have, finally, been sent an email with my interview invitation. Please help us protect Glassdoor by verifying that you're a then given a date to attend an . Visit this page; Cabin Crew. Reviewed March 17, 2022. Changed my flight online but couldn't re-book my seat online without having to pay again. Sell the benefits of your favorite holiday destination. Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays. Step three: online video assessment where the candidate has to record answers to the questions. The best mode to contact a Jet2 representative is to call its customer service department, as shown below: There are times when making a phone call seems a big thing. Onze Interview. The phone interview (17th of February) was short and simple, not very detailed. The process took 1 week. 19 May 2015 by TTG Staff. Richard McMunn gives you his TOP 7 Customer Service Interview Questions and answers! 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. These contact details are for the media only, and we are unable to respond . A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Since our.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. I know I havent got the job which is why Im writing this now. lick the link to read more about the evening. A presentation to start. Complete an online assessment, then you will have a phone interview if you are successful you will do a video competency-based interview that give you time to prepare your answer, which is recorded. At Jet2, we always strive to reward the amazing work of our colleagues. Gave up after sitting on the phone for over one and a half hours and paid for something I'd already paid for. The assessment centre lasted for almost 4 hours and it included a short presentation about the company, a roleplay and an interview. It also shows that you are taking the interview process, and therefore the role and the business, seriously. Great interview. Our dedicated customer service SJT . per informarci del problema. Extremely helpful assistant. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. The process took 2 days. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com excuses voor het ongemak. Si continas recibiendo este mensaje, infrmanos del problema On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. Balloon arch Over 60% of our holidays are sold online! Always follow up. when did you give VIP service. This week we celebrated 20 years of flying with a fabulous event at the airport where it all started, Leeds Bradford! This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Don't worry - you're not expected to write by hand in the job but if you have anything preventing you from handwriting (such as arthritis for instance) then it may benefit you to mention this before the interview takes place because they will make adjustments for you. They didnt even ask what experience I have. Lamentamos pelo inconveniente. 210.65.88.143 The next most popular option was that they felt a bit more excited to work there with 15% of 103 respondents choosing this. Example: "I love helping people, especially when they're having trouble with something. Short, straightforward and to the point. Join us if you have the IT know-how or project skills to keep our Network, PCs, apps and websites running. I know I havent got the job which is why Im writing this now. Over 10 years of experience in the Airlines & Airport industry, in various sectors such as Leadership, Employee Evaluation, Business and Product Development, Customer Service, Aud You can dial theJet2 customer service numberanytime from anywhere. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Big celebrations - we've scooped a number of awards at the Travel Weekly Globe Awards! During the interview the recruiter already made it extremely clear I didn't get the job. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. 3. an. Tra due giorni far il secondo step. What questions are asked for a resort customer care role in the video interview. Caso continue recebendo esta mensagem, Sep 2014 - Apr 20227 years 8 months. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland), 2019 Applied online, telephone interview with HR/recruitment. A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Weve developed our focus on customer service through our Take Me There values and Leadership Framework. Online application Competitive Country. I then received an email inviting me to a phone interview at a date and time that suited me. Jet2holidays, scooped the award for - for the seventh consecutive time and was voted as the and - . Contact us online. I know this because I spoke with everyone that day and they all seemed very nervous and with my past experience been within recruitment I wanted to put them at ease. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. I then asked for feedback via email and was told I would receive a call between 1pm and 2pm on 24/02 this never happened! Dial the Jet2 customer service number +44 20 3059 8336. The eight job interview questions you need to have an answer for. Applied on the 11th of February. Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. Tell me a time when you have delivered excellent customer service. I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. Then a phone call asking some questions. Then a phone call asking some questions. Be the first to find this interview helpful, Happy 20th Birthday Jet2.com A red-carpet welcome Personally I think its been a waste of time. Ci . Excellent explanation of job decription. Application was online. Jet 2 Holidays recruitment team has been very professional. How do I set up a search agent alert? message, contactez-nous l'adresse A time were you went above and beyond for customer service.. Get started with your Free Employer Profile. Remain impartial. Customer service job interviews can be daunting and challenging if you're not prepared for the questions you're likely to be asked. 2. when were you proactive There is nothing in there designed to catch you out or trip you up and there is really nothing specialist that you need to know beforehand. Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. What do you expect your working day to be like? The process took 2 weeks. I interviewed at Jet2.com and Jet2holidays (Athens, Attica) in Jan 2023. Assessment day lasting 4 hours A band to help our customers get into the holiday spirit Usually, it takes about an hour maximum to get a response from an expert. Cloudflare Ray ID: 7a17b994ade97e94 Sign Up for Job Alerts. First, an online assessment. The companies are today announcing more Download and readJet2 plcslatest trading update. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. las molestias. Excellent explanation of job decription. Also, it might take some time to get a reply from the airline personnel. Can't find what you are looking for? Our next holiday is booked for next year & we have told every one how brilliant jet2 is, Disclaimer: Travohelp UK solely act as a travel agent, we make a bridge between travelers and economic process of travel services regard flight tickets, hotels and other travel services. This customer service rep interview question is your opportunity to show off your customer care skills. envie um e-mail para I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. An alternative way to get help from a customer service phone number is as follows: Dial the phone number 011 44 20 3059 8336. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. questo messaggio, invia un'email all'indirizzo The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. The action you just performed triggered the security solution. When you're on the call you should: be polite and professional. We don't state that we are airlines or are related to with any airlines. This job you alway face to the new face and you need to provide you great customer services skill.Most of the colleges is nice and helpful. It seems taht they are really care about this recruitment process. Discover more about our customers and help us spread the word about our award winning brands. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland) in Jan 2016, Telephone interview, assessment day when you had to complete personal interview with a manager answering standard customer service questions, then have a company introduction and presentation. I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Holme: 22,300. Apply the CARP method. Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role, Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Overall very friendly staff, very informal. try to sound engaged and interested. Average salary for Jet2.com and Jet2holidays Customer Advisor in Newport, West Midlands, England: [salary]. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. 1 Jet2.com and Jet2holidays Administrator interview questions and 1 interview reviews. I called them on the 18th of February and they told me the date has indeed changed, the assessment centre would be on the 23rd of February. Recorded, I applied online. Aydanos a proteger Glassdoor y demustranos que eres una persona real. I told him part was through the salary is half of that I am on now for Mon-Fri and he said the salary is as is if you dont like it we won't take you through to the next round and you can withdraw your application - the other reviews hit the nail on the head! Common stages of the interview process at Jet2.com and Jet2holidays according to 225 Glassdoor interviews include: Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. Then a phone call asking some questions. Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. The process took 1 week. Customer service advisors must enjoy helping customers and be able to do so in a friendly manner. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Sep 2022, Fast efficient and all remote. . Here are 20 tips you can try to give great customer service: Practice active listening. Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! Step two: online written assessment. Great interview. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. What are the biggest competitors in our industry? Wir entschuldigen uns fr die Umstnde. Your task is to choose either the best or worst of these solutions. Few days later was told i would have face to face interview on 19th december but not sure what time and where . 8 Jet2.com and Jet2holidays Customer Services Agent interview questions and 5 interview reviews. Short interview, to establish whether children and pets will be at home etc. pour nous faire part du problme. This is a great quality for a customer service advisor to possess. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. #Jet2 #CheersTo20Years. Clearly just an exercise to how you sound on the phone.. she was more interested to know how Id get to work should I be successful. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. Well done everybody. The process took 5 weeks. Can you buy an extra seat on Qatar Airways? Find cheap holidays to fantastic destinations and book holiday packages online with Jet2holidays.com. Passed interview and then few days later invited for another telephone interview in error. Whole branding is trustworthy for expressive intention only and does not mean any relation with any airlines or organisation. Very happy overall, online portal with pre recorded questions and get 2 chances to submit your response. 1 preguntas de entrevista de Analyst en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. 10 min telephone interview I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. The companies are today announcing more Download and readJet2 plcslatest trading update. 40 Hours Salary. Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. Step four: face to face interview. Afterwards I felt completely destroyed and do not feel like I was given a fair chance to show them my potential. To check the status of flight booking Press 2. A very exciting interview, first we had a group assessment in which we had to discuss different scenarios, following this, we had a personal interview we 3 members of the team in which we had to prepare a case study and answer some personality-based questions. Personally I think its been a waste of time. 14. I thought I had done very well in all of these however I was unsuccessful. The process took 5 days. Please enable Cookies and reload the page. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I get a deep sense of satisfaction when solving problems or helping customers out in one way or another. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Birthday cake A career with us means you'll be a part of our fast-growing business and share in our many successes. Youll help us deliver serviceable and well presented aircraft to keep our operation running reliably and on time. Als u dit bericht blijft zien, stuur dan een e-mail Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. I interviewed at Jet2.com and Jet2holidays. Then a 1 to 1 interview followed by a role play when a customer has hand luggage to big and to heavy you must tell them they have to pay being polite and sympathetic, Anonymous Employee in Manchester, England, I applied online. From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. 4 Jet2.com Customer Service Advisor interview questions and 3 interview reviews. Jet2.com and Jet2holidays fly high at prestigious Globe Awards. The many shiny awards in our trophy cabinet prove our dedication to this commitment. This website is using a security service to protect itself from online attacks. Wenn I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland), 2019 Applied online, telephone interview with HR/recruitment. Balloon arch Anonymous Interview Candidate in Leeds, England, I applied online. Tell us about a time you delivered exceptional customer service. The process took 1 week. Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays. Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. You can send an email to theJet2 customer serviceteam in such a case. View All. And thats the case whether its our customers or colleagues. All quite straight forward. Over a phone call, you connect with a customer service representative in real time, and you can enjoy hassle-free services. 1 Jet2.com and Jet2holidays Contact Center Advisor interview questions and 1 interview reviews. You were doing when this page came up and the business, seriously role the... Lasted for almost 4 hours and it included a short presentation about the company, a command... Online but couldn & # x27 ; s guide on interview statistics, an average 12! For a resort customer care role in the Glassdoor community got the which! Hand in the Glassdoor community media only, and therefore the role and the business, seriously caso recebendo. Of flying with Jet2.com Tyne, United Kingdom Area hours and it included a short presentation about the,... Bottom of this page came up and the Cloudflare Ray ID: Sign. Weekly Globe awards you were doing when this page came up and business... And thats the case whether its our customers and help us protect Glassdoor by verifying that are! 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Service interview questions and answers 1pm and 2pm on 24/02 this never happened in Sep,... Finally, been sent an email with my interview invitation re-book my seat online without to. At Jet2, we couldnt have done it without you caso continue recebendo esta mensagem, Sep 2014 - 20227!