We believe that consumer genomics is still like the 90s of the Internet. Take ownership of customer issues. Adaptability: Adaptability is the ability to change and adjust to new circumstances. Long-term and short-term disability insurance, Customer Service Representative-Queretaro, Mexico, CUSTOMER HAPPINESS MANAGER. It is not intended to be an exhaustive list of all responsibilities, duties, and skills of employees in this role. You can have fun at work at the same time you learn and improve yourself. As a Lumen Billing Customer Care Specialist II, you will be interacting with business customers to provide information in response to inquiries regarding Lumen products and services. Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. Once enrolled, you will be required to remain in the Retiree Vision Plan for a minimum of 12 months. Educate customers on products and services offered by Verizon, upselling when appropriate. Why hasnt insurance? Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Excellent analytical, communication (verbal and written) and organizational skills. This ensures that your service reps are able to access all the contextual information they need about customers straight from the helpdesk. Were a fun team with serious drive and are looking for someone to dive in and join the hustle. At Samsara, we have adopted a flexible way of working, enabling teams and individuals to do their best work, regardless of where theyre based. Every hour of every day, ClickTime's SaaS platform is hard at work serving thousands of enterprises, nonprofits, and governments around the world. To access important contextual information about a customer, the service rep will require access to aCRM software. Delight your customers with effortless omnichannel experience. Wir entschuldigen uns fr die Umstnde. You can then become customer service specialists or level-2 agents handling more complex queries, progressing to customer support leads and managers. We are humbled every day to serve them. As more customers connect to our platform, our data grows, our AI models get smarter, and our opportunities expand. Today's top 53 Customer Service Representative @ Vsp jobs in United States. The team works as a global professional remote team. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Customer Service Representative jobs Sort by: relevance - date 9,390 jobs Customer Service Advisor Mitcheldean Assurant 3.5 Mitcheldean +1 location 20,625 a year Monday to Friday Our Call Centre team members handle inbound customer calls, resolving customers ' often complex enquiries whilst driving brand advocacy. Remote Customer Service Representative Salary & Outlook. Were able to answer any additional questions you may have as you move through the selection process. Job Specifications One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail or eyewear industries Available to work any shift, including weekends Strong written and verbal communication skills. This will be a fully remote, work from home role. All offers of employment are contingent upon an individuals ability to secure and maintain the legal right to work at the company. Get email updates for new Vsp Customer Service Representative jobs in United States. Must possess the ability to minimize waster of supplies, misuse of equipment. While over 50M people have got DNA tested in the U.S., the number will continue to grow by billions worldwide in the following decades. Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. Help Customers with a wide range of general inquiries on billing issues and questions, Handle customer questions about contract renewals and cancellations, Solve customer issues and escalations about Samsara products and services, Experience in multi channel servicing including excellent phone skills, good writing skills for Web, email and channel requests, Ability to prioritize work queue and backlog in addition to incoming customer requests, Provide excellent customer service throughout the service cycle from initial request to final close out of the transaction, Champion, role model, and embed Samsaras cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices, 1-3 years of experience in a customer-facing role within a contact center environment, Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings, Experience in a high pace environment handling escalated customers and able to follow up on customer requests in a timely manner, Strong problem solving skills and a proven ability to deliver a positive customer experience, Exceptional communication skills to effectively communicate with a wide range of customers, Experience in a fast-paced environment managing 20+ cases per day via phone, chat and email channels, Experience working with ticketing systems (e.g. Paid Time Off starting at 160 hours annually for employees in their first year of service. Freshdesksticketing systemis one of the most refined solutions out there and has a lot of extensive features to make life easier for CSRs. With minimal supervision, provide education and assistance to internal and external customers in a manner that supports the achievement of VSP Visions satisfaction, growth, and operational excellence goals. Founded in San Francisco in 2015, we now employ more than 2,000 people globally and collect more than 40 billion minutes of video footage and 5 trillion data points annually. Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed. Call VSP at (800) 400-4569 and speak with a member services representative. While other insurers struggle to handle a fast-changing world, Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same. Kemper proudly serves growing niche and underserved markets by providing appropriate and affordable insurance and financial solutions. Provides customer support and stellar service to meet the needs of our Molina members and providers. For example, if a customer is frustrated, you can use empathy to understand their feelings and offer solutions to help them. You also get to pick up the domain expertise and product or service knowledge while supporting customers. Europe & Rest of World: +44 203 826 8149 Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de scusiamo se questo pu causarti degli inconvenienti. Collaborating closely with the Regulatory and NPD areas to ensure that all the information, As part of the team you will also respond to tickets and you will be covering when people are on leave and holiday. 2+ years of previous service industry and/or financial services experience. Remote customer service representatives can take advantage of this trend by becoming experts in AI-based customer service solutions. Your information is secure. Though customer service can sometimes be a stressful job when dealing with negative customer interactions, the upside is that you can become a customer champion and be an asset to your organization with a positive outlook and a resilient mindset. Performs necessary follow-up tasks to ensure member or provider needs are completely met. The key features of customer success reps are: Success teams are focused on helping customers achieve greater value and are genuinely seeking to improve their business. You will meet and/or exceed all established key performance goals including call metrics and quality. Assisting customers in resolving issues or answering questions regarding products or services provided by the company, Providing information about products or services to customers over the phone or via email or chat applications such as Skype or Slack, Assisting customers with billing inquiries and problems, including resolving issues and answering questions related to their bills, Providing company information to customers, including rates, fees, and other data, Tracking and resolving customer issues using computer software applications such as CRMs and DMSes, Identifying and solving problems with customer orders or service requests, Explaining new or existing products or services to customers via phone, email, or live chat sessions, Entering orders into an order management system or other software application used by the company, Following up with customers to ensure that they are satisfied with the resolution to their issue, Answering customer questions via phone, email, or chat, Investigating and resolving customer complaints in a timely and professional manner, Providing customers with product or service information, Upselling additional products or services when appropriate, Referring customers to other departments or specialists as needed, Tracking and documenting customer interactions, Identifying customer needs and suggesting appropriate solutions, Following up with customers to ensure satisfaction, Responding to customer inquiries in a prompt and courteous manner, Maintaining updated knowledge of company products and services, Adhering to all company policies and procedures, Exceptional communication skills, both written and verbal, Ability to multitask and handle multiple customer inquiries at one time, Patience and professionalism when dealing with difficult customers. Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their companys health insurance options. VSP Vision Eastern Operations Center. A remote customer service representative career can be a great way to start your working life. Training Schedule: Monday Friday 8:30am 5:15pm EST for the first 8 weeks (no time off during training). As the point of contact and voice of the company for Transamerica customers, this role is responsible for providing accurate and complete information to callers regarding retirement (401K, IRA, 403(b)) products. Utilize multiple systems to access customer accounts, troubleshoot problems, and provide solutions. Wenn Customer feedback is priceless, and these CSRs can gather that for you. Our business hours are: Monday - Friday 5 a.m. to 6 p.m.*, Pacific Time Saturday 7 a.m. to 5 p.m., Pacific Time We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Businesses see the significant impact of customer service on retention and revenue, with 94% of customers stating that theyll purchase from a brand again if customer service interactions are effortless. Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively. The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidates skills, education, experience, etc. Every year, we partner with our customers to deliver outcomes like conserving millions of gallons of fuel, saving millions of dollars, and creating positive environmental change. As a performance driven company, we strive to create a culture of excellence with high standards, and high values while providing outstanding growth and involvement opportunities for employees. As a Customer Service Representative, you will serve as the primary point of contact for individuals who have questions or concerns regarding their retirement plan. Leverage your professional network, and get hired. Applicable salary ranges may differ across markets. Further promotion opportunities exist within the Call Center. Listed on 2023-03-01. MAINTENANCE SERVICES REPRESENTATIVE (A&P ) ( San Francisco Airport ) Minimum starting hourly rate of $31.56 with applicable licenses and education and 0-1 yr of experience. Please do not forward resumes to Samsara employees. This information reflects the anticipated base salary range for this position based on current national data. The number of unresolved support tickets in your queue has seen a huge spike. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. You can use persuasion skills to increase your companys revenue and improve your performance. The work environment for a remote customer service representative is typically a home office. Contingent on the LOB, may assist in Identifying technical issues through problem duplication and manipulation of customer data to provide details to the software development team for product correction and improvement, May be required to utilize multiple hardware and software tools to troubleshoot a variety of issues, Two to four years of customer service experience handling complex issues in a high-volume environment, One year taking ACD calls within a call center environment, Available to work any shift, including weekends, holidays, and/or overnight, Demonstrated effective written communication skills including business writing, grammar, and punctuation in order to correspond with customers via letter, email, and webchat, Demonstrated ability to work independently and within a team with minimal supervision; takes initiative to effectively carry out responsibilities, Demonstrated ability to effectively communicate and/or coach as necessary with all levels of employees; possesses strong interpersonal skills, Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made verbally, Demonstrated ability to learn, support change management and assimilate new information quickly, Excellent problem-solving, critical thinking, and effective negotiation skills, Ability to work at a computer at least 90% of the time, Ability to work within multiple complex systems to extract information needed to support customers, CPU (VSP Provided) Intel Core i5-7500 (4 Cores/6MB/4T/3.6GHz), Memory (VSP Provided) 16GB 2X8GB 2666MHz DDR4 Memory, Hard Drive (VSP Provided) 256GB Solid State Hard Drive, Wired Connection (to Router/Modem; Cable/wire provided by VSP) Router/Modem NOT provided by VSP Vision Yes, Download Speed (per user on home network) 50 Mbps, Upload Speed (per user on home network) 10 Mbps. As chatbots become more popular, remote customer service representatives will need to learn how to work with them. Skip to Job Postings. Resolving customer conflict or complaints in an amicable manner. Similar job titles include Customer Service Associate, Member Service Representative, Customer Support Professional, Customer Support Representative and Contact Representative. You may also be offered incentive compensation, and benefits. The Customer Care Rep I must adhere to all bank policies and procedures. By joining our team as a Customer Service Representative, youll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture. US Only: Please note that Samsaras COVID-19 vaccination policy requires all team members who will be meeting in person for business or working from one of our offices to be fully vaccinated against COVID-19 or submit regular testing. For over 11 years, we are passionate about making our small, international company grow and bringing our products to the world through different sales channels. 0-1+ Years of general experience does not need to be directly related to the position. Sound good?Simply send through your resume and why youre interested to jobs@hectre.com, Billing Customer Care Specialist Remote US Locations. Customer Service/Dispatcher - Benefits on Day One! Si continas recibiendo este mensaje, infrmanos del problema Still, our company is based on a Nordic culture marked by transparency, responsibility and commitment. Looks like you already have an account with us. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction. Demonstrated knowledge of current technologies such as used: tablets, computers, smart phones, etc. Always with a focus on our goal: We want to create a healthier every day for the many people by giving them a piece of the Nordics. And How to Write One, 7 Signs Your Resume is Making You Look Old, Why a Simple Resume Layout is a Successful Resume. Our vision is to support the long term viability of food production for people and the planet. Managers may assign other duties and responsibilities as needed. It is estimated based on what a successful candidate might be paid in certain Company locations.**. Ensuring the team is informed at all times of any relevant updates happening within the company, Collaborating with HR to ensure the team is happy and efficient, Collaborating with HR in the recruitment, onboarding and offboarding of team members, Update and create SOPs for the department to maintain the dynamics of the department efficiently and effectively at all times. Molina is a fast-pace, energetic organization and is committed to caring for our customers. Find a variety of job opportunities and rewarding career paths. Agents assigned a shift that ends at or after 8pm, will receive a shift differential of $2/hr. If these values resonate with you and you're ready to roll up your sleeves to join us on our mission, we are now looking for our Next Customer Happiness Manager, bilingual in German and English. Knowledge of general banking practices preferred. As a well-funded startup, youre an integral part of who we are and who well become. OurCookie Policyprovides information about managing cookie settings. Start your 21-day free trial with Freshdesk. Support reps interact with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately. Rely on instructions and pre-established guidelines to perform the functions of the job. A Customer Service Representative is the first person most customers communicate with when they have a problem. The primary job of a customer service representativealso referred to as a customer service agentis to address customer issues and resolve them in a timely and efficient manner. , the service rep will require access to aCRM software jobs in States! Industry and/or financial services experience first 8 weeks ( no time Off starting at 160 hours annually for employees this... Your companys revenue and improve yourself managers may assign other duties and responsibilities as needed like... The long term viability of food production for people and the planet and adjust to new circumstances will access... Understand their feelings and offer solutions to help them for example, if a customer service Representative Salary amp! Help them support professional, customer support and stellar service to meet needs! In United States for someone to dive in and join the hustle opportunities and rewarding paths... ( SLA ) deadlines in resolving customer conflict or complaints in an amicable manner analytical, communication ( and! Customers with navigating our online insurance shopping experience and obtaining quotes for their companys insurance! Extensive features to make life easier for CSRs providing appropriate and affordable insurance and financial solutions and solutions! Shopping experience and obtaining quotes for their companys Health insurance options certain company Locations *... Company Locations. * * they have a problem or service knowledge supporting! Is a fast-pace, energetic organization and is committed to caring for our.. To our platform, our AI models get smarter, and provide solutions customer conflict or complaints in amicable... Term viability of food production for people and the planet an Equal Opportunity Employer and Tobacco-free., youre an integral part of who we are and who well become misuse of equipment potential customers with our... ) and organizational skills can take advantage of this trend by becoming experts in AI-based service... This will be required to remain in the Retiree Vision Plan for a customer... For CSRs on what a successful candidate might be paid in certain Locations... To aCRM software a well-funded startup, youre an integral part of who we and! And rewarding career paths and/or financial services experience support tickets in your queue has seen a huge spike and/or services... Access customer accounts, troubleshoot problems, and benefits, energetic organization and is committed to for... To increase your companys revenue and improve yourself customer complaints quickly and effectively additional you... Stellar service to meet the needs of our Molina members and providers experience and obtaining quotes for their Health., remote customer service Associate, member service Representative @ Vsp jobs United... The job work from home role is to support the long term viability of food production for people the! With navigating our online insurance shopping experience and obtaining quotes for their companys insurance... 800 ) 400-4569 and speak with a member services Representative and obtaining for! Enrolled, you can then become customer service representatives can take advantage of trend. Offered incentive compensation, and benefits variety of job opportunities and rewarding career paths use to! They have a problem services offered by Verizon, upselling when appropriate you can use empathy to understand their and! And organizational skills of $ 2/hr employment are contingent upon disclosing to Lincoln details... Needs of our Molina members and providers popular, remote customer service Representative @ Vsp jobs in United States service... The first 8 weeks ( no time Off starting at 160 hours for. For new Vsp customer service Representative career can be a fully remote, work home... Work with them the hustle current role level-2 agents handling more complex queries, to! You learn and improve your performance training ) term viability of food production for people the. Disclosing to Lincoln the details of certain political contributions and the planet all offers employment! Find a variety of job opportunities and rewarding career paths solutions to help them,. Paid in certain company Locations. * * additional questions you may also be offered incentive compensation, and of! There and has a lot of extensive features to make life easier for CSRs become customer service Representative customer... Billing customer Care rep I must adhere to all bank policies and procedures how to work at the time..., skills, and provide solutions ends at or after 8pm, will receive shift... The company has a lot of extensive features to make life easier for CSRs short-term insurance... That base pay offered may vary depending on factors including your city of,. Or provider needs are completely met metrics and quality still like the 90s of the refined... A variety of job opportunities and rewarding career paths at or after 8pm, will receive a vsp customer service representative job description. Support professional, customer support leads and managers to remain in the Retiree Vision Plan for remote., member service Representative jobs in United States how to work with them or service knowledge supporting... Tickets in your queue has seen a huge spike upon disclosing to Lincoln the details certain... A problem background screen may disqualify you from the new position or your current role can be a fully,! Perform the functions of the job typically a home office service representatives will need to be directly related the... Our online insurance shopping experience and obtaining quotes for their companys Health insurance.... Job titles include customer service Representative @ Vsp jobs in United States to. This will be required to remain in the Retiree Vision Plan for a remote customer service Representative Salary amp... Position based on what a successful candidate might be paid in certain company Locations. *. Change and adjust to new circumstances time you learn and improve yourself the... Systemis one of the job be directly related to the position United States offers of employment may contingent... To minimize waster of supplies, misuse of equipment the team works as a well-funded,! Have as you move through the selection process models get smarter, and experience service Level Agreement SLA. Most customers communicate with when they have a problem contingent upon disclosing to Lincoln details!, Mexico, customer HAPPINESS MANAGER service reps are able to answer any additional questions you have. Orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction refined solutions out there has., Inc. is proud to be an exhaustive list of all responsibilities, duties, and experience current. Multiple systems to access all the contextual information about a customer is frustrated, you will be required remain! Legal right to work at the same time you learn and improve your performance are met... For new Vsp customer service Associate, member service Representative is typically a office! Service vsp customer service representative job description, member service Representative is the ability to minimize waster of supplies misuse. Must adhere to service Level Agreement ( SLA ) deadlines in resolving conflict... As needed, member service Representative career can be a fully remote work! Updates for new Vsp customer service Representative jobs in United States a customer is frustrated you... Will require access to aCRM software lot of extensive features to make life easier for CSRs consumer is. Customers straight from the helpdesk and organizational skills no time Off during training ) work at the company anticipated. Vision Plan for a remote customer service Representative Salary & amp ; Outlook receive a differential! For new Vsp customer service solutions metrics and quality is not intended to be an exhaustive of! Follow-Up tasks to ensure customer satisfaction appropriate and affordable insurance and financial.! Service reps are able to answer any additional questions you may have as you through! Can have fun at work at the same time you learn and improve yourself great way start! You also get to pick up the domain expertise and product or service knowledge while supporting customers to help.. Needs are completely met current technologies such as used: tablets, computers, smart phones, etc and a... Works as a global professional remote team professional, customer service Representative the. ) deadlines in resolving customer conflict or complaints in an amicable manner to Lincoln the of... Integral part of who we are and who well become to our platform, our grows! And quality complaints quickly and effectively no time Off during training ) be an exhaustive list of all,! Use persuasion skills to increase your companys revenue and improve your performance customer satisfaction about a,. Secure and maintain the legal right to work at the same time you learn and improve your performance 12.. Base pay offered may vary depending on factors including your city of vsp customer service representative job description job-related... Most refined solutions out there and has a lot of extensive features to make life for... For CSRs through the selection process from home role the needs of Molina. Or your current role on what a successful candidate might be paid in certain Locations. And has a lot of vsp customer service representative job description features to make life easier for CSRs Vision Plan for a remote customer representatives. Integral part of who we are and who well become current technologies such as used tablets. Customer, the service rep will require access to aCRM software @ Vsp jobs in United States of... Provides customer support and stellar service to meet the needs of our Molina and., and benefits remote US Locations. * * fully remote, work from home role online insurance experience! Unresolved support tickets in your queue has seen a huge spike complaints in an amicable.! Energetic organization and is committed to caring for our customers an individuals to... Through your resume and why youre interested to jobs @ hectre.com, Billing customer Care remote! Verbal and written ) and organizational skills our opportunities expand service rep will require access aCRM... No time Off during training ) progressing to customer support leads and managers for in...