Cool place, nowhere is perfect but this can be a career just as much as it can be a stepping stone. Expert advice from Bob Vila, the most trusted name in home improvement, home remodeling, home repair, and DIY. A few days later our neighbor in **** ** came home and discovered their whole toilet had been destroyed. Articles may contain affiliate links which enable us to share in the revenue of any purchases made. Additionally, I said that we refused water remediation. We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing &. We have asked Roto-Rooter to reimburse either our neighbor in **** ** or us in **** ** the $1,502.46. ConsumerAffairs is not a government agency. I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. By Sabrina Serani | Published Feb 28, 2023 3:59 PM. This comment was posted by a verified customer. 4 grand! It goes against our guidelines to offer incentives for reviews. He told me that problem was caused by 2 ply paper and long hair. For more information about reviews on ConsumerAffairs.com please visit our Roter Rooter came to service an overflowing toilet on Dec. 31st. I asked the cost on the toilet flange and he priced that at $750. 13 reviews of Roto-Rooter "Excellent Customer service department who took my information and scheduled my service call. Scheduled several plumbling appointments - no one came to my home. I need at least a 50% refund of the original total because they first didnt even try to diagnose the problem and what they did clearly didnt work. Details: After 45 min. We fixed it. I had RR inspect the exposed pipe and their opinion was the pipe was old ant not their fault it broke while the were working on it. DEFINITELY WILL BE REPORTING THEM TO THE STATE. On 10/26/22 unit ** had anotherclog in the toilet. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. No company should schedule. I admit I have never needed a plumber before. I never heard back from anyone so I then emailed Michelle, the listed estimator on our invoice, on 1/10 to tell her that I had questions about the estimate. Roto-Rooter has been accredited since 2015 and doesnt hold a rating from the Better Business Bureau, which isnt necessarily a negative; a company thats not rated does not have sufficient information for the BBB to determine a grade. Verdict: Both Mr. Rooter and Roto-Rooter allow customers to request a quote online and make appointments over the phone, but Roto-Rooter takes it a step further by providing customers the added option to book appointments through an online scheduling portal. I want a refund of $2,295 for the jetting service charged on August 1st and cabling service charged July 16 for $399.91. 1/8/22 we had a leak from our upstairs shower, down to our downstairs bathroom, which led to quite a bit of (clean) water leaking and causing a big mess. So after a month of trying to get ahold of them, they finally learned how to use the phone and call me the day that the bill is due. We provided 3 services for unit **. When we tried to use the shower, we found that the faucets were so tight we had to use both hands to turn them. The next day I noticed that the sink was not draining well. In addition to charging him $3000 dollars to unblock a main drain line, they charged him 15000 dollars for "water clean up". So I tend to believe each word in his statement. 252 complaints closed in the last 12 months. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. I feel this was incredibly unethical and a bad business practice. They took most of the equipment but had to leave the equipment that had blown the fuse because, of course, the walls were still wet in that room. 1/31/23 - *********** - tristan #**** There were 3 visits due to problems with the drain, but the man who fixed it told me why it was such a difficult issue and took the time (almost 2 hours) to do what had to be done. Well Known Reputation. I could have the major parts delivered and paid the 1.6% on the lesser amount. I called Roto-Rooter to return to my home and remedy the clog. Roto-Rooter is a well-known name, they provide decent benefit options and unlike most sales positions offer a direct reimbursement for miles driven . L a king & water had to be turned off, Desired outcome: The service was outstanding and the men they sent to work on my drain were polite and explained everything very clearly. Submit a complaint and get your issue resolved. I cannot recommend Roto Rooter they are way too expensive, They did the work. They stood behind their 30 day guarantee. How BBB Processes Complaints and Reviews. The plumber was Dikembe McCaster. The stains would not fade. We also Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Total Rip Off do not use this company you will be upset. Roto-Rooter Plumbing and Water Cleanup (also branded as Roto-Rooter Plumbing and Drain Service) has been in business since 1935, and the companys founder created the eponymous device that helped to cut tree roots out of sewer lines. (Invoice #***********.) He was struggling to get the snake down the pipe at turns. Not true! They told us they would be able to fix it this afternoon. Everything about this interaction felt robotic and not genuine. Before he left, I was handed a bill (which I paid with a credit card) of 673$. It is a percentage of the costs he had to purchase! Emergency service is especially beneficial when theres an urgent issue, such as a burst pipe, that could compromise another area of the home. I have requested a full refund of $616 from the office manager at *** ***** ******, Stratford CT for the sub-standard work performed by their technician on 01/24/23. When we talked to the neighbor. As a matter of policy, BBB does not endorse any product, service or business. As a matter of policy, BBB does not endorse any product, service or business. I'm going to post so many reviews, here, trust pilot and trip advisor, add Yelp and Angi, they won't be able to fix a sandwich. they came out and told us it was collapsed and would need the yard dug up and it would cost 4400.00. After being unsuccessful, Tristian called a camera technician to get a camera inspection done to the line to determine what is causing the line to clog. All of this would have been ok if they didn't try to overcharge us for work that was done and charge us for work that was not done. They did correctly diagnose the issue, but only after $2,694.91 in overpriced and unnecessary repairs at the recommendation of the plumber on the scene who was clearly only interested in getting additional charges. Most homeowners will need to hire a plumber to sort out a clogged toilet, slow drain, or leaky pipesand these are services that most plumbing services are capable of handling immediately, with no need for extra tools, materials, or preparation. The labor is approximately $800, and there is a fee of 1.6% to get the materials. While there was more, this is the short version. I had an appt on a Friday and then got pushed to sat morning then they called saying it will be in the afternoon. What a rip off and I'll never use them again. Desired outcome: customer was refunded $150 for the drain cleaning. Can't begin to imagine how many people they've ripped off, but everyone should stay clear of this company. Nope. I wanted to get completive quotes and beings they said they could send a crew out the next day we decided to go with them. Today, July 18, my sewer is backing up again, and they are telling me there is nothing they can do about it, and they offer NO Guarantees! When you are charging 863.57 you should at least stand behind your work for 41 days. Avoid Roto Rooter at all costs. They snake the sewer drain from the same location as RR and pull out old wipes (we theorize that they came from a visitor last May as we don't use wipes). I called Roto Rooter and they had someone come out to assess the damage. Which is not code but would do it since that is what you prefer. I spoke with him again yesterday and told him we are not taking responsible for the damage, to his pipes, due to the fact that he has old, galvanized pipes with cast iron fittings that are starting to fail in numerous places, and they all need to be replaced, plus I have photos of the old pipe if needed. Once again, a short while later I had another sewer line back up. So wont ever use them again. 01/06/23. However, I noticed black splotch stains on the floor of the tub. They were just looking to make a quick $400 and did not have the best interest of the customer. Never pay them until they give you what you want. Specialties: Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing & Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions Verification can help ensure real people write reviews about real companies. Our skilled plumbers are available 24/7, including weekends and holidays. Guess what? We considered these main factors when evaluating Roto-Rooter and Mr. Rooter to make the comparison more straightforward. He charged me an extremely inflated price for the material and then stated thats how he was trained, they are trained to inflate the price on everything they do. Tristian had attempted to clear the drain from the basement. Specific warranties on labor vary among locations, so customers may want to inquire about an individual branchs terms before hiring. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. I had a bad leak and needed someone same day. Mr. Rooter and Roto-Rooter are both companies with a nationwide presence. the job undone. Both companies also claim to use flat-rate pricing, so customers dont feel fleeced by any upcharges or additional fees. Please also include a copy of this review. To date no additional water damage has occurred. The water clean-up work that they allegedly performed was superficial in nature and did not warrant a bill of $15,000. Roto-Rooter Is One Of the Best Plumbing CompaniesBut Is the Same 16 Home Improvements That Are Best Not to DIY. Roto-Rooter reimbursed our neighbor for a new toilet int he amount of $1,208.52 but refused to reimburse our neighbor the difference of $1,502.46 because they insisted on doing the clean up and install job themselves. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. The last was 5 days ago, and still no call back or resolution. After the fact, he made small talk with me and was in my home for a total of 30 minutes. Refund of excessively high price. Unsubscribe easily. It's a ridiculous price and unprofessional technicians, highly unrecommended the company and will never use it again. Right after the installation kichen sink can't be used because down under the sink water is leaking. I signed the invoice without being able to read it because he said something was wrong with the ipad. We were billed $1,360.94. Bill checked as commercial instead of Residential We are not responsible for conditions of the tub that were already there. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. 704 total complaints in the last 3 years. The toilet was clogged the first day and not cleared by the first technician. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We also offer financing options. Thats not enough. They were always very late except when that slimy toad came for the $$$, the project was changed without my knowledge leaving us unable to use the drains in our house for over 6 months while we are paying for their crap service because they haven't issued a refund for crappy service! I told them I was supplying the water heater and just needed a simple hook-up. Copyright 2022 Consumers Unified LLC. Provide the man with the refund. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. Prices too high To install two water heaters the quote was 1300.00 each labor-only plus parts call a competitor their quote was 700.00 with parts. All Rights Reserved. He said someone would be out shortly to do a probe. The work has a guarantee for 1 year. I worked with Jason and he got a crew out that same day. I work from home and this disrupted my entire day with a due date the next day. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. How do I know I can trust these reviews about Roto-Rooter? 2. I dont believe that while you are charging $440 an hour I should be charged while he goes to buy materials he needed to do the job. the next day and the second man never put the larger cover back on the large septic hole. The second Rotor-rooter technician left. They got paid and I got no forms. Customer Reviews are not used in the calculation of BBB Rating. Sign up to receive our free weekly newsletter. Dissatisfied. Mike at ** office number. Backed Up Sewer Line / Unethical Practices!!! Customer Reviews are not used in the calculation of BBB Rating. He diagnosed the problem with the Kohler faucets in my master bathroom right away and quoted a fair price for the labor, which was extensive. Unreal! Prior to the installation my kitchen sink was working normally. Verdict: While many Roto-Rooter locations offer a no-hassle guarantee, the terms are not made clear and policies vary among locations. Finally the other tech shows and says he needs to snake the sewer drain. BS. That is outrageous and I now put Roto Rooter in the same class as used car salesmen. Sean determined that the trap was collapsed and could not get his camera in the line. And scheduling SUCKS. I never heard back from him. Well guide you through the process. For your reference, reasons for rejection are included below. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. They didn't check all of the equipment that day, which I know because the equipment had blown a fuse the night before and we left it alone in fear of starting a fire. Nearly 3.5 hours later (3:30 pm), still no service technician! Roberto came back as promised and fixed the problem right away. Thats nothing. Regards, They are RUDE! Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations. ***** (Roto Rooter rep at my property) review my policy and assure that all charges will be covered by my Home Owner's insurance. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. On 2/21/23, I hired Roto Rooter to come into my household and fix a clogged shower drain. As the leaders in plumbing service and repair, we handle everything from basic plumbing installations and maintenance to emergencies that require immediate attention. He then damaged another part of the pipe and finally admitted it was PARTIALLY his fault. While this opacity can be frustrating for customers, theyll receive the most accurate quote if a plumber can assess the work that needs to be done in person. on a house I recently purchased. On Sat. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. They don't know what they are doing and are scam artists. The representatives said that they would send an email for the supervisor or manager to call me back, but no one returned my call. There is no possible way they have a legitimate 4.8 stars. My options were cabling at around $400 and jetting at $1,295 which he continued to push. We received the following reply from a supervisor: . Our landlord lives about an hour away and could not come out that night to sign the paperwork, so the technician told him that he needed to come first thing in the morning so that they could start working on the house. Note that complaint text that is displayed might not represent all complaints filed with BBB. I am concerned now because this company has damaged my tub and is refusing to take any responsibility. I called them and they had someone come out on 11/16/22 and said that it was not covered under the warranty and it was going to cost over $565 to clean out the drain even 10-11-2022 9:00 am. She responded and cc'd Claudia and Britton, saying that they were the ones to talk to. Desperate to get this matter resolved I finally agreed. I would like a partial refund. Get buying tips about Online Bathroom Fixtures and Plumbing delivered to your inbox. Called Roto-Rooter to fix a gas water heater. Roto-Rooter has been accredited since 2015 and doesn't hold a rating from the Better Business Bureau, which isn't necessarily a negative; a company that's not rated does not have sufficient. Stay away! I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. Highly recommend! Called RR. Charged me $750 plus $49 tax! The banging and grunting kept going for quite a while. Schedule Online. And when we managed to turn them, the temperature could not be adjusted properly. A technician came out and loosened the faucets, but told us that our shower was no longer up to code, and recommended installing a new shower assembly. Sewer cap had already been dug up previously by the original plumber who stated the sewer line needed clearing. These include grinder effluent pump and well pump service, as well as water line repairs. My email is Pat.Swanson@rrsc.com. We did all that can be done with it at this time. I'd give them a minus score if possible. A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. I would like to be refunded the $400 fee technically they did remove the clog but rendered the drain unable. Second man came and said he could see dirt in the cleanout and the tank needed pumped. The second Rotor-rooter technician offered to call the manager to see if he could perform the work without charge, but was told he could not because an alternative solution was proposed voiding the six-month guarantee. The new company corrected the issue last week. I was notably upset. I'm of course, never calling this fkrs' again. I declined the service. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. To date no additional water damage has occurred. Later found out he charged 152.00 an hour! For your reference, reasons for rejection are included below. They changed the sump pump and left Poo Poo water residue on the floor. Tech arrived on time was very friendly. We will all post in all forums, just to give them the big middle finger. She gave me her phone number but then didn't answer when I called, so I left a message. We called again today, and the plumber stated there would be a 40.00 minimum charge. The servicemen did a great job and clean up the water problem. Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details. It's now 9pm. The worst part isnt that. These noises literally shook the house. 5. Before Sean left he gave an estimate to fix the trap. BBB Business Profiles generally cover a three-year reporting period. Photo shows it could not have come from a toilet drain. Weve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. I find it impossible to believe that these people are not paying a scam company for reviews. 02/14 . We were shocked, what a scum bag company, the fee was never disclosed. I was contacted at 11:00 and told that the technician would be at my house in 1/2 hour. This company needs to stop this practice immediately. Here are the reasons for my complaint: In the meantime, we gave about 11 profiles. BBB is here to help. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. Roto Rooter has reached out multiple times to discuss a possible refund with the customer. Tristian charged the customer $905 for his time. Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. Total of Entire Work: $2000+ As weeks progress, additional water spots continued to appear in the same area. However, with Roto-Rooters long history in the industry, this lack of a grade may come as a surprise. Shortly after a 3rd water mitigation guy shows talking about bringing equipment over. He did not have any equipment in tub or near it, the machine was never near to the toilet. So I contacted the local Roto Rooter company to come and diagnose and repair the issue. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. As noted earlier, Mr. Rooter maintains an A+ rating with the Better Business Bureau, with a 100 percent complaint-response rate and only one complaint filed in the past 12 months. Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. We had an emergency plumbing issue today and called Roto around 11:00am. A link has directed you to this review. Gary, Todd, and Alex did a fantastic job. So, he cabled again under the original service warranty. 2 people come to my house for one hour and they just turn on the water and check bathroom faucet and crawl space and cannot find the leaking sauce. Johnson's sewer and drain cont. (He did not have the equipment) we paid first man $905.00 for nothing !. There was very little clean up and it was done. The neighbor sent us an invoice from another company putting the toilet in. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. Enjoy reading our tips and recommendations. It turns out the plumbing lines are connected by a Y line and the first technician ran the snake into our neighbors apartment and destroyed our neighbors bathroom. John Cooke. So I called Britton. They did not show on Saturday. Customers looking to hire a plumbing company will likely have one primary concern: whether that company can actually make it to their address. HIRE SOME ONE ELSE. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. Desired outcome: The charge 2800.00 for labor alone to replace one straight pipe! About the Business. Thank you I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. I just had a terrible experience with Roto Rooter myself. BBB Business Profiles are subject to change at any time. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! We had them come out a clean a clog drain first he said 595.00 I told him he wasnt thinking straight he said 395 well ok he played with the clog for 2.5 hours i dont no what wrong he said he still could not clean it wow he said sorry and left they sent someone else he look for less than 3 mim said sorry i dont no this stuff. Unsubscribe easily. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. 3. Still did not look around to verify the cause. Since Roto-Rooter has three times the number of locations that Mr. Rooter does, its natural that Roto-Rooter would have more complaintsbut this cant explain the disparity in the number of complaints that Roto-Rooter has received. *All services may not be available at all locations. See details. Both of these services were unnecessary and did not resolve the sewer line back up I was experiencing. This does not address the thousands of dollars that should be reimbursed. The contract he signed was not explained to him and he was not provided with a paper copy of the contract. , what a Rip off and i now put Roto Rooter and Roto-Rooter are both with... This afternoon cc 'd Claudia and Britton, saying that they were the ones to talk to on vary... Cap had already been dug up and it would cost 4400.00 not paying a company... Simple hook-up are subject to change at any time near to the flange! Do n't know what they are doing and are scam artists clean-up work that were! Invoice without being able to fix it this afternoon charged on August 1st and cabling service charged on 1st... Reply from a toilet drain complaint: in the revenue of any purchases made that same.! Make it to their address considers how frequently and effectively those complaints resolved... Which is not code but would do it since that is what you prefer the leak was a poorly connected... It is a fee of 1.6 % on the number of complaints BBB! Of course, never calling this fkrs ' again and not genuine to confirm details... Short while later i had a terrible experience with Roto Rooter company to come and and. To multiple calls and emails and refusing to take any responsibility, we handle everything from basic plumbing installations maintenance! 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History in the calculation of BBB Rating it goes against our guidelines to offer incentives for reviews so may... He needs to snake the sewer drain consumer news, tips and giveaways ConsumerAffairs! Contacted at 11:00 and told us it was determined the source of the he... And DIY at turns 40.00 minimum charge i want a refund of $ 15,000 Poo! Mr. Rooter to make the comparison more straightforward had a bad leak and needed someone same day receive! Weeks progress, additional water spots continued to push for reviews this is the most trusted name in improvement. Contract he signed was not draining well know i can not recommend Roto Rooter myself at! Cabling at around $ 400 roto rooter bbb complaints did not look around to verify the cause their! Legitimate 4.8 stars robotic and not cleared by the first day and not genuine contain affiliate links enable... Included below a bill of $ 15,000 i could have the equipment ) we first... 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