What a nightmare! How those businesses take care of those complaints is what separates good businesses from the rest. This will surely increase the credibility of your complaint. I agree. Mazatlan, Sinaloa, Mexico Resorts: El Cid Vacation Club, Mazatlan Mazatlan Sinaloa Author: San Francisco, California Approximately 1 Reports Found Showing 1-1 | Showing Page 1 of 1 Legend New Updated Rebuttal Photo Ripoff Report Needs Your Help! I have written several letters to the owner relations to downgrade my membership due to financial reasons. My name is Pedro. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This company will look you in the face and lie to you. Just spoke with Mark and he says jhe cannot cancel, but if we could, it would cost us a sizeable penalty. We told them within an hour that we wanted to cancel the contract. 3. The complaint has been investigated and resolved to the customers satisfaction. timeshare. When I tried to book my first vacation I was told by the reservation desk that everything I was told was wrong! Sign in now to access your club member benefits and start planning your next vacation! The papers with all the information you need on how much the points are REALLY worth did not come to our house until 15 days after the contract was signed - of course it was too late to cancel, even though we tried and tried. Although we always love being at their resorts in Mazatlan and Puerto Morelos, we have an extremely difficult time getting a reservation booked. The suite was decent, though far on the north end of the strip. People complain about not being able to get dinner reservations but after my many visits, we tend to just eat the buffet which offers something different (and high quality) every night! This is not a resort of cheap plastic bottle liquor and spring break fest. During our time at ElCid resorts we were given a a sales pitch and decided to become millionaire members. We proceeded to have our attorney take action and were advised to stop all payments. This comment was posted by a verified customer. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. File a complaint to El Cid Vacations Club, Misleading information about vacation products and harassment threats to members, El Cid Vacations Club - El cid vacation club, mazatlan. They should understand that nobody wants to loose money especially if they are financially struggling. We were Never enrolled in RCI and later told we must join ICE instead. They trapped me and my young children when we visitied Mexico in 2015 and was scammed to say the least. I told EL CID our stay was free, and I was willing to pay for the food and the liquor we drank. We are jealous of the people to stay at El Cid on promotions, because they can come and go as theyd like and they get all of the same services that we do as members. DO NOT BUY FROM EL CID! Over the years we have used our points for travel to El Cid resorts in Mexico and we love the amenities, service and friendliness of the staff. Hotel Marina El Cid Spa & Beach Resort: FUNtastic Family Vacation! Upon checking with the resort sales company indicated by El Cid representatives we found our Festiva Timeshare had never been submitted. The difference was that I did cancel within 15 hours of signing the contract and was able to get a documented letter signed that stated in their letter head that the refund would be there in 14 working days. We can basically take a huge yacht out for 1/2 a day for a few hundred dollars! Page Status Information. - Timeshare sales tactics are hardcore and very long-lasting. But since I am not receiving the information we were promised we would get, I don't think he is planning on helping with anything! By the way, we have a million points and have bought in several times I have spoke with some staff and they mentioned that I need to continued making the payments until the year 2037. Keep telling them no, terminate the contract. I would like for my Son and Daughter to be added to the contract at NO CHARGE., seeing it was ElCid's fault they were not added the day of the contract being written. The sales person could not give us examples of how many points we would need for airfare but that he had done it himself. On five separate occassions, our time share presenter was brought back into the room to reassure us. Security Center. We decided that since the penalty would be the same whether we cancelled now or later, that we would wait and see if the presenter was truthful in his promises. He says this takes time? RIP OFF! El Cid Vacations Club - Beware of this rip off! El CID doesn't give you a copy of the contract that you signed. Browse our selection of kid friendly hotels in Torrenova, Calvia offering family-friendly amenities that will make your vacation memorable! Also, the point exchange fees were all a lie. The properties are beautiful and the stay excellent, but our experience is very painful and increasingly costly with no benefits. I would like for my Son and Daughter to be added to the contract at NO CHARGE., seeing it was ElCid's fault they were not added the day of the contract being written. Toggle Our Hotels. I hope they remember what I have witnessed and the emails that I sent them If it is a fight they want that what I will give them. There's got to be a way for these thugs to pay for their crime. Once I figured out the mandatory all inclusive fee ($1, 200) and the approximate flight expense ($1, 000) I was spending another $2, 200. Those of us who have been cheated are many. If you have had a similar experience, you may want to contact Profeco (Mexican government), who is meant to protect you from these illegal practices. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. They did not say that they could not accommodate us. Search Flights. My boyfriend and I were approached at Universal regarding a reward of $150 and. They need to be SUED, Read full review of El Cid Vacations Club and 1 comment. Pedro. They own several properties in Mazatln, Cancn-Riviera Maya, and Cozumel. You can if you have the right attitude. Then we ask if we had a time frame to cancel the lady the help us signed said yes until you walk out of the office. The gentlemen that sold us EL CID Resort made us believe we can cancel anytime that was a lie, that all the money we pay in dues goes into a back for flights, meals, or anything we would like to use it for. You can get MUCH better pricing for other vacations on your own. We signed up for there vacation program. Picture to follow, On July 10th the family took a trip on Wydham so there was no charge for the room we werent sure why we need to attend a presentation since we own Wydham. Ventus at Marina El Cid Spa & Beach Resort View Hotel 3,182 reviews 0.2 km from Hotel Marina El Cid Spa & Beach Resort Free parking Pool All Inclusive 2022 Dreams Jade Resort & Spa View Hotel 14,114 reviews 0.9 km from Hotel Marina El Cid Spa & Beach Resort Free Wifi Free parking Top Rated All Inclusive 2022 Camarn Sbalo S/N, C.P., Mexico Website elcidvacationsclub.com Category Travel & Vacations View full information Most discussed complaints For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Is this your company? Hotel Marina El Cid Spa & Beach Resort, Riviera Maya: See 9,594 traveller reviews, 7,774 candid photos, and great deals for Hotel Marina El Cid Spa & Beach Resort, ranked #19 of 47 hotels in Riviera Maya and rated 4 of 5 at Tripadvisor. As soon as we were alone, my husband and I reviewed and discussed the contract that we had signed. Desired outcome: STAY AWAY. The complaint has been investigated and resolved to the customers satisfaction. El Cid Real Estate; El Cid Vacations Club; Our Hotels. Now all windows are closed and there is no possibility of cancellation. As for the "trade points for cruises" I have not found any great deals. However, because of financial reasons, we are unable to continue with the membership. Mazatlan, Sinaloa, Mexico, El Cid Vacation Club deceptive sales practices Mazatlan Sinaloa Mexico, El Cid Vacation Club Rip off- Liars - don't buy from El Cid Mazatlan Sinaloa, Mexico, El Cid Vacation Club - RCI - ECVC Lied cheated and pumped us full of drinks to get us to sign a bogus deal Cozumel Quinta Roo, ResortCom El Cid Vacation Club Difficult to do business with Las Vegas Nevada, El Cid Vacations Club EL CID SALESMAN FERNANDO ALONSO GONZALES PREYING ON ELDERLY WITH LIES AND FALSE PROMISES Mazaltlan Sinaloa, Mexico, El Cid Vacation Club Total misrepresentation Total Scam Mexico Nationwide, El Cid Vacation Club APOssociated with Barkley's Bank and RCI Elite RewardsTimeshare Equity Service Update meeting was actually a four hour sales ambush! Customer service at El Cid Vacation club points and reservations. The sale was fraudulent, making promises that you have not kept and in fact had no intention of keeping. What we didn't agree to was a discounted cruise. They kept sending us to other websites and hinting at passwords and learning the system. Rui Velosa a mangaer at El Cid in Mazatlan told me that I have a year to try out the program and if we are not happy a full refund is guaranteed. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This complaint was posted by a verified customer. http://elcidvacationsbeware.com/ We bought timeshare in nov 2019. El Cid Granada Hotel and Country Club is located between the Pacific Ocean in Mazatln and the rugged Sierra Mountains. Submit a complaint and get your issue resolved. This post is not about the service received at El Cid. The El Cid service desk told me to huge surprise that was not at all how the program worked. What is the matter with We do not get to Mexico very often so we have exchanged most of timeshare for RCI Points. - At the timeshare presentation, salespeople offer potential clients false promises of discounts on airfares, cruises, car rentals, etc. Some of the comments made about using points for airfare and with other companies are true, but that is largely because partners of El Cid keep changing their programs. Timeshare fraud, El Cid Vacations Club - Misleading information about vacation products and harassment threats to members, El Cid Vacations Club - High pressure sale tactic's, El Cid Vacations Club reviews & complaints. We go every year for several weeks and my children also go and own some of these points. He promised that by renting out our points we would have absolutely no out of pocket costs for five years. 2+ stops from $710. This complaint was posted by a verified customer. Im in the process of trying to get out of my contract, which is paid in full. El Cid Vacations Club and El Cid Resorts are timeshare companies located in Mexico and owned by RCI, the biggest timeshare company in the world. When we call to make reservations, they are always full. Whats worse is that they are manipulating the system so that members are treated as second class people. And now after reading all of this, I really want out now. Also we were given papers to be signed up for RCI, they never enrolled us with I recommend you to read this article, hope this helps. Please refund my money since the contract can be alter by El Cid when ever they choice. http://www.mescam.com/ When we attend, we already had a timeshare? We purchase an El Cids timeshare in Cozumel in 2004. We are El Cid Platinum Club members. In one place . Call 1-866-524-2811 Live Your Dreams 365 Days A Year Access your ECVC travel & lifestyle benefits. We paid the upfront deposit and were dutifully paying the monthly payments and annual fee. See 9,599 traveler reviews, 7,778 candid photos, and great deals for Hotel Marina El Cid Spa & Beach Resort, ranked #19 of 47 hotels in Puerto Morelos and rated 4 of 5 at Tripadvisor. El Cid Vacations Club - Beware of this rip off! All I can say is I may have reconsidered giving up my Intervalworld resort had I know that the exchange fee was approx $60.00 more per exchange. ASSURE you find all of them in written in your contract. Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru, Better Business Bureau of South Florida BBB of South Florida Andre Amaro and the BBB of South Florida are harassing me and my small business! Tell us why our 2022 points transfered to RCI. Now here is the story: you give them 98K in points per person along with $70.00 per person and you get $340. 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